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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I love the quality of items at Epic Sports, but I was so disappointed to find out that the uniform we chose was a close out. Even more disappointed that the jersey was once discounted and then returned to full price over the 4 orders that were placed.
Excellent quality baseball jerseys - great value for the money, and the ordering and delivery process was very easy and efficient.
I really like the product for my youth football team.
Pretty quick and accurate delivery. Good quality clothing. This is my first order but won't be my last.
Easy site to navigate
Shipping is a little on the slow side, but everything else is wonderful.
Easily accessible and great prices for a physical education teacher like myself.
The product arrived before estimated delivery date which was great. The shipping costs were a bit high but overall everything was good.
Website was easy to navigate. I hope the product is as described
I have enjoyed my interaction and service in all my purchases to date.
Na
One of the chest protector is defective. The string sewn in one of the shoulders came apart after first game used.
I placed my order and requested 3 day shipping... and paid $50 for that. They waited a complete 48 hours before they even contacted me to tell me that they didn't have my order in stock. Thennnnnn... I had to call them to let them know what I wanted to do. I waited on hold for over an hour, JUST TO BE HUNG UP ON. I then called back and spoke to such a rude individual who didn't care that my team had to forfeit games because our order wasn't there. His response... there's nothing I can do. They wouldn't even refund me my expedited shipping fee. This company is an absolute nightmare! Next year, I will pay a more expensive price with another company just because Epic doesn't care about their customers! I will contact the BBB also and let everyone know how 'GREAT' of a company you are
My order was received in very timely manner.
Product was just what I wanted and was very affordable
This is my 2nd order from Epic Sports. 1st order received right away. The 2nd order took a little longer (about 3 weeks). Other than that very pleased with price and quality of shirts.
Love my products. They arrived way before expected delivery date. Great quality and will purchase again.
Find nice things
Happy to find a value priced option for an infielder/pitcher mask.
Quality clothing with best value price. Worth buying in bulk. Will buy again.
Huge selection and for the most part great prices
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!