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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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You can call them first thing in the morning and still have an approximate wait time of 43 minutes. There's no way to leave a message. They never respond to emails. There's no way to leave a call back number. They're "live chat" is a bot and is not helpful at all.
I'm waiting to get the sleeves some silk screen done on them. I only tried 1 shirt on, fits great.
Worst customer service EVER!
Loved the hats and they worked well for my needs. Wish they could of arrived sooner (reason for the 4 stars). But I think the world is spoiled because of the Amazon Prime shipping speeds LOL
Great service love the product
Love the options. Will definitely continue shopping with Epic.
It was very easy to order,.and the price was terrific. The quality of the shorts was very very good,.but the sizing must be for little people. I got 2X sizing which actually was between a M and a L. The shorts do me no good at all as they are much too small. I have to give the shorts to some smaller kids in my family.
Easy to find what I was looking for. Great selection! Loved the selection of long sport socks in my size, especially the patriotic ones!
Epic sports always has great deals
Easy to find products for any sport.
Products ordered were satisfactory. Shipping should be free.
Great experience and great quality.
Good but did not like how I had to pay for shipping with over $300 worth of merchandise.
I am a repeat customer and I can tell you Epic has quality products, prompt service and great customer service.
Great shirts
Good price
You made it easy.
Ordered 2 sets of Work shirts and no complaints. Fast Shipping!
Shipping is not the fastest.
Did not receive the correct color but did not call customer service becausd i had to use the shirts for a tournament that week.
Ok
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!