On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My overall experience was great and I had no complaints.
I ordered the wrong shorts for one of my orders, and I returned them without any problems.
I was ordering volleyballs for the high school volleyball team that I coach. Because I paid with my debit card, my shipping address did not match my billing address. This caused a hold to be put on my order which could only be taken off by contacting Epic Sports by phone, only when I called, I had to wait for long periods of time, which I almost never had time to do. When I finally had time to wait more than 20 minutes on hold, I had to give my husband's date of birth in order to have my order taken off hold when that should have had nothing to do with an order for my school. It was a frustrating experience all around which caused a delay of almost two weeks on my order. However, I am thankful to have gotten my volleyballs for a great price. I just wish it hadn't been such a complicated process.
I could not believe the life saving work these guys did for me. I'm a screen printer. I had some issues with some of the shirts I was printing and needed to replace a few shirts. I went back to my usual supplier and they could not get the shirts here on time, nor did they have one of the sizes I needed. By absolute chance, I came across epic sports and they handled both issues. I was honestly skeptical that they would have the shirts here 3 DAYS EARLIER than S&S but they did it! I know it seems silly, but I was going in for surgery and literally would not be able to do the shirts if they were even one day later than quoted. I am honestly considering changing vendors all together. Thanks All!
Quick shipping, low price. Good stuff!
Ordered 20 soccer balls and 5 would not hold air. Really inconvenienced me with my practices
Great, picture availability on products!
Great prices, but higher shipping price.
Great Product! Good Price! Fast Shipping!
Affordable shirts and they look and feel good. We used a Cricut machine to make iron-on vinyl designs and they adhered great.
First rate company with well priced products! Epic sports is in business to satisfy their customers.
Great shipping times and price!
Very good price and delivery
Great socks.
Shopping experience was very good. I feel shipping could have been faster.
I love the prices you all have.
Great quality at a very reasonable price.
Great Prices for products that are more expensive on other sites.
Good prices
Easy to order, good selection
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!