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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Everything was great but a pair of cheer shorts, said adult small but more like a kids small but other than that everything was great.
The item ordered arrived damaged. I have contacted customer service in writing as they request and have not received any response as of yet. Ordered two benches, the flat aluminium pieces arrived gouged by what appear to be fork lift tongs.
Good products at good prices!
Overall, good.
Always have a good experience with ordering online!
Everything I order came in but two items as soon as the items were not coming in you guys contacted me so i like that. Also everything i order came in maybe a few things were a little big but overall I love the quality of the items. I will continue to order from Epic Sport
Good service and good prices
Its great
Great quality reasonable price
The customer service person was very nice and I want to be say thank you
Good
I have not received the entire order at this point. Still waiting on pink ribbon socks and have not received any updates on delivery.
Great deals and prices. A ton of options. Always the go to place for my kid's sports equipment.
Website is very user friendly!
N/a
Nice quality, will definitely be ordering more.
Na
All items true to size, no issues with fit or color. Prices are great for quality of items. I received items when they said I would so I'm pleased with that as well.
Good
Expensive shipping and THEN they hold your entire order if one item is not in stock- but they don't tell you that, they simply change your ship date, THEN tell you that they din't know if you can take that ONE item off that is holding up the entire order that you need IMMEDIATELY! Super rude and unhelpful on the phone., I suppose that's what you should expect with the really low pricing. It's been over a week and they just changed my date to another two weeks out. SOOO upsetting
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!