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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Terrible! Ordered on Sept 25 for an Oct 1st delivery! Nothing came! Now their saying it delivered to my neighbor and the error was mine so no refund, no additional items, and for me to file a police report!
Shipping was very late, did not have jerseys for our first 2 games.
This is the exact same backpack that is offered through a lot of school soccer programs, however it cost a little less. I ordered the backpack through this company because the company through the school's sports program did not have the option to put their name/number on their bag. I am happy with my purchase and give my overall satisfaction a 5 out of 5. However, I do wish that the embroidery was offered in a larger print.
Thank You!
My original order seemed to take longer than I expected and I was not happy with one of the items. The CSR that worked with me was very helpful requesting a replacement. The replacement arrived very quickly and I was pleased with the product.
The women's jersey I ordered was more of a youth size. I ordered a women's extra large, and it was tiny, I was unable to wear it.
Easy to do business with.
Great items to choose from and quick shipping
Fast service! Thanks!
Great!
My order came way faster than I thought and the jackets are great!
Ok
Very affordable prices and so easy to order.
The package came in great timing but the item wasn't as long as shown in the picture
Very great received way before Time
Delivered as advertised
Half the order was missing but it was from a vendor. Epic sports customer service did a great job getting me the missing socks quickly. I needed them for a specific date.
Na
Would order from them again. Shipping faster than expected
Easy to Navigate website and great prices
Everything was great and no problems.
Thank you and your team
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!