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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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From purchase, reviewing items, to final purchase Epic is one of the most pleasant online companies I have dealt with
Had a pair of softball pants that the snap became defective after one wear. Sent a few pictures and they credited them.
I have never had a problem at epic until now and they took care of it.
I can always find what I need for my boys and it ships FAST! Epic has the best prices and the fastest shipping. It's always a pleasure to do business with them. I've never had an issue. I highly recommend them.
I needed equipment for my son at the last minute, and they came through!
There sizes on there bras are not what they clam to be the run a little large on cup sizes
Awesome site. I order team items for sports from here. Dedicated customer.
Great transaction from start to finish. Product and price all as described. Great people to deal with.
Had a little bump with my third order from them but I notified them of the problem and they responded immediately and fixed it. I can't ask for better customer service.
Found the items I needed, received them faster than expected and all at a great price.
I purchased these mueller green fitted wrist braces and have not had any problems.
Neither the invoice nor the return policy indicates/indicated that a return authorization was necessary. Yet the business asserts it does/did. ANYTHING your order from this business be certain of what you order, meaning proper sizes, etc. They are disreputable and will not honor any returns and just looking to sell. I strongly recommend using AresWear for any apparel purchases. They also, like EpicSports, have the mfr ship straight to the customer but, unlike Epic, are transparent and specify their policy and work with their customers to ensure any returns are effective.
They sent wrong items. Took them 6 weeks to replace. The season is over and now im stuckbwith $300 in baseball pants since we had to buy new. Staff are rude and tell you nothing. Never buy from them! There lowcprixed items are junk.
I got exactly what I ordered, it was exactly what I wanted, and the prices were great! Shipping could have been quicker, but I only asked for standard shipping, so that's on me.
Since my first purchase experience Epic has always provided top of the line service at great pricing! That's the reason I always keep coming back or checking Epic to see if they have items I'm looking for... Thanks much!
Wonderful products very pleased with the quality and price!
Thanks again
Needed tall baseball pants for my son. Found the tall inseam, UA brand to boot and the price was excellent! They are high quality, thick, not the paper thin ones that tear so easy. Shipped quick enough, whole process was great.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!