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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Great products and service
Great selection of products at great prices compared to other sporting goods store. Will definitely buy from Epic Sports again.
Items came quick
Shoe sizes were not correct. They ran about a size small
Got exactly what I ordered at a fraction of the cost of other sites. All great quality items received in an extremely timely fashion. Will be ordering from again many times in the future.
Great product and fast delivery!
I love ordering through you guys. Many options to choose from.
Everything went pretty well, except the shipping date changed to a later date. I need this product quickly, but not expedited. Would like it NLT Friday Jan 24th, but my date changed when I was called away and did not complete my order with in 10 minutes.
Easy shopping and quick delivery
No coments
It appears you are trying to make it difficult to make a purchase.
I wanted to buy as guest. It insisted I sign in - which means becoming a member. To which i have seen no benefits as of yet.
Sometimes i want to just buy something. I do not always want to join a club or give info for you to sell or trade.
Also, I need black and yellow chef jackets at a reasonable price.
Purchased close out items which are not returnable. However I was sent the wrong size. When I called to get the correct size I was told that the item was probably in the wrong bin but there was nothing they could do about it. I explained that I purchased the items for my coaching staff and now only 2 of 3 coaches have what I wanted they would be no good to me. I was asked for photos of the tags but when I sent that I was told they needed to be in one photo not two. Total run around. I have placed multiple orders for my volleyball and softball programs. I am so upset with the way I was spoken to by customer service. When I said I will have to take my business elsewhere the response was 'we all have decisions to make'.
Purchased 8 volleyballs. They were priced fairly and arrived as advertised. I haven't used them yet but previously usage has been fine.
I wish shipping didn't take so long.
All products are as advertised and the prices can't be beat. Great retailer and we will continue with them.
Thank you ED great prices...
If I buy 100 pairs of closeout shoes what can you do for me? Perhaps free shiping?
Coupon every now and then would be nice
I will say that the items I purchased were right on target
Thank you
N/a
Always great deals and good shopping experience at Epic.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!