On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good value. Shipping a little high. I received one incorrect item (wrong size). Customer service sent out a replacement quickly.
Everything with my order was fine
Product sold out on Amazon, but was available here.
Bought 2 pair of baseball pants that were to big. I would like to return them for credit. I have not received anything on this return request.
Good produce timely delivery
Sizing charts are a little misleading for kids sizes
We are a non-profit program that offers cheer free of charge to the neighborhood kids free of charge. With that said, we run on a specific budget. Epic Sports is always the first site we gear to due to their prices. This company offers great products for great prices and quick delivery. Amazed with the quality of products we have purchased thus far!
Easy site to choose. Nice prices, good value. Track pants would have fit a man 8 foot tall! I'm 5'10. They went to charity.
Simple
Fast delivery with good quality product
The product was a little smaller than expected. Its a very comfortable wear though.
Your ordering process could be enhanced by providing a picture of the hat when fully designed. Based on my own error I almost ordered the hat with the default letter (A). I only caught the error when I was at the final checkout and I read that I was ordering 'Design A.'
Great Product and fast delivery
As a returning customer, Epic Sports remains one of my preferred vendors.
Quick everything! Excellent prices and great selection! Best place ever!
Fast and thorough
Items purchased took a bit longer to receive than expected
I recived 3 shirts all the same color grey when I orders blue red and grey.
I think the processing time for items to be shipped is extremely slow. I was happy other than it took almost two weeks to receive my order, and the shipping was more than what I purchased.
We received half the wrong socks, but we didn't have time to return
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!