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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The FAQs section of Epic Sports states:
"Most in-stock items usually ship out within 1 to 2 business days. Some items require 3 to 5 business days for processing. This is in addition to your selected method of shipping. NOTE: We make every effort to expedite overnight and two day air shipments, however, the standard processing time usually applies to these items as well."
I purchased 5 baseball gloves and two batting helmets on Jan 31st, 2020 and was informed at time of purchase that my Items would arrive on or before Feb 21st, 2020. My card was charged at time of purchase. On Feb 16th, I began to check the status of my order and discovered that no further action had been taken on my order. I ended up calling customer service 4 times with no reasonable answers as to what the hold up was; only that my items were still on schedule to be delivered by Feb 21st. The items were not even shipped until the 21st, and did not arrive until Feb 25th. Who charges someone for items they have in stock and then waits over 3 weeks to ship them?
No complaints. Price was good. Shipping is high, but the products are coming from around the world.
I'm very satisfied with the delivery. I usually get my purchase before the estimate date. Love it. And Thanks
Paid for 3day delivery, it took a little over a week to receive.
Products have always arrived timely and are of good quality.
Great site. East to navigate. Easy to pay. Unfortunately, the metal rings that held the netting broke the first time that it was hit.
It seemed so sturdy, and the second one hasn't broke yet. But I just know it is only a matter of time.
I love the quality of the sweatshirts I bought as well as the price
Easy to order on-line and products are reasonably priced
Excellent!
Products are of great quality and prices are good. The only issue that I have is the shipping cost for one item. For example if you buy a pair of socks for $5 but your shipping is $9 it's more convenient to go to a store and buy them.
Great exper8
Shopping was easy and I found what I was exactly looking for.
Quick and easy! Got here faster than promised which was GREAT!
Great prices, good selection
Website user friendly. Easy and concise experience.
Fast Tax Exemption approval! Thank you!
Very convenient and fast.
Delivery time was long but price was great
Always easy process and quick
Easy to find what i was looking for and easy to check out as a guest.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!