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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Website somewhat difficult to navigate. Customization process confusing and resulted in a call to your company.
Very easy to personalize the order. My order arrived much earlier than promised date, which was a great surprise.
Delivery time and shipping is horrible for small business owners.
N/a
Good price and quality. Appreciate the fast delivery also.
Good product, received almost a week faster then it said.
Easy and quick order. Thanks!
I guess in the age of "Amazon Prime" I have become spoiled on having my orders within 2 days max (sometimes the next day) so I get a little frustrated when it takes 2 weeks to receive something. The prices are always great though and everything I order is always up to expectations. No other issues other than how to long it takes to receive your order.
Excellent, excellent, excellent
Great overall experience for a bulk order
Awesome customer service and fast shipping.
Great. There was an issue with one item and the service department was very helpful in getting everything straightened out.
Happy with the product. Delivery took a while
I love the price. But the shirts are bigger than I thought. My team don't like to use the XL.
I liked the products that I received, but without touching the fabric, I was unsure of seach of the items...but the company is great
Great product and delivery time. Delivered faster than what was expected.
Order came in on time. Quality product, fair pricing
Quick and easy to navigate the website...Got all the items I had order at a great price...
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!