
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am very frustrated and disappointed with my shopping experience.I placed my order two full weeks before the Corona shut down, which typically would have been amble time top receive an order.
Fast shipping and good quality products
I bought several basketball items in here within recent 6 months. Most of them were excellent, but my ball shipping was just too long to wait.
The prices re great! The only comment I have is that they dont have the sizes I need in a basic white tee
I'm a previous shopper and I love the products
I always get quality products at a good price with excellent service through Epic.
Love your sports gear looking to order team uniforms I'm interested in speaking to a customer service
Great quality products.
Great overall,purchase experience
Quick and easy find
I ordered the wrong ones and when I tried to return, everything was close due to -19. Now you tell me I can't return for credit because I waited too long. I'm still going to order replacements but what do I do with the ones I can't use.
So far A+. Very easy site to use and plenty of options to choose from.
Needed hats quickly for nieces.
More than half of the shorts were either a different, scratchy material or were ridiculously small even though they all show the same size on the tag.
Was a bigger size net than what was ordered but I was able to make it work.
Great products. I find sizes to be off a little. They are bigger than normal.
The sizes on the shirts were not true to sizes. I ordered 2XL which should have loosely fit but they were more like M/L. Disappointed with the purchase.
The product quality is excellent no doubt! However, I was hoping that the royal blue color would look like the picture on the website which comes across as a lighter blue than I received. It does not match my sorority colors.
The online service experience was excellent. The products that I was looking for were easily found. Great prices and quick shipment!
Awesome! I shop with Epic Sports regularly.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!