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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Always happy in the past, but my 5th hat let me down on the lettering this time. (Layout should have been 2 lines, stacked, instead of 1 line - which looks uncentered.) NOT WOKE 👎 NOT WOKE
This is the second time we have placed a custom order for our girls softball team with Epic and we are thoroughly satisfied with the product and service.
Ordering was simple and delivery was good. My only complaint is 1 officiate shirt had a coffee stain.
I ordered a few things for our softball organization and they arrived quickly. We did have an issue with one of the products getting damaged in shipping, but they were easy to work with and resolved the issue quickly.
Ordered my team (12y/o) boys baseball team a third jersey. Was on a tight budget as this was our third jersey. Boys think this one is the best. Two jerseys were not shipped, but once I notified them they were at my door in a week.
Every single order, every single time, is EXCEPTIONAL! The quality and pricing are amazing! I highly recommend this company to anyone who reaches out about items.
Was quick and easy to find exactly what I was looking for and have all player's names and numbers on the back along with team name on the front. They looked great!
This is the second time I've ordered from Epic and it's fast, good quality and no issues with the order. Will keep ordering our team uniforms from Epic.
My son's pants for baseball were a little too big, so our coach pointed us to this online store to find a smaller size. We immediately found them - they were inexpensive and and we received them super fast! Just in time for our first game of baseball!
Order never arrived - no refund - no communication - clearly they are a rip off merchant- buyer be aware
I only ever had one issue (product arrived damaged) and epic sports made it right immediately and sent a replacement, which showed up in perfect condition.
Easy inexpensive way to order large quantity of shirts. Received shirts quickly after ordering. Wonderful experience as usual.
Great items and fast shipping! The cost of the items was very inespensive and well worth the money spent!
I purchased some epic sports leather raised seam balls for practice and they are e excellent. Also an adult catchers mitt (Rawlings renegade) and it is a great glove
The items I purchased arrived earlier than expected. I was both surprised and satisfied. Your prices are wonderful, and the quality of the items I purchased has been satisfactory.
EpicSports is a game-changer when it comes to athletic wear and gear. From the moment I started shopping with them, I was impressed by the variety and quality of products they offer. Whether you're into team sports, individual training, or outdoor activities, they have something for everyone. The materials they use are durable, breathable, and comfortable, making it easy to perform at your best without worrying about your gear. Their collection of apparel and equipment is not only functional but also stylish, which is a huge plus. I also appreciate their wide range of sizes, ensuring that everyone can find something that fits well. Customer service has been top-notch, and shipping is reliable. If you're serious about sports and need gear you can count on, EpicSports is definitely worth checking out!
Love the sports/exercise gear at Epic Sports. Efficient ordering and shipmen process. Clothes were properly sized.
Epic always delivers in a timely fashion with quality projects. They are my go to for several items.
We ordered roughly 270 uniforms for a spring baseball & softball Little League season. 90% for the order was completed in a good way and decent quality for the price. The 10% of issues were no logos on visors, sizes not being accurate to order, missing items and some quality issues that can happen. The problem was the lack of customer service in responding to the issues. Almost impossible to speak to someone and when you need them, they were very defensive and combative attitude when you could get a hold of a person. The effort was placed into driving the buyer into an electronic portal that we had already done repeatedly, with no response. The "Chats" do not count as communication and is not relayed to anyone or any function box. A different rep said it had to be an email, and we lost a week of time in bad business process. We are a volunteer organization and do not have dedicated people to stay on this as a full-time job and that is what the subpar customer service made it feel like. All companies have issues, but I would argue how those issues are addressed really defines a company and Epic Sports has been an Epic disappointment in this regard.
Arrived great! No issues, kids love all of their stuff! Making me type 100 characters is dumb. I have nothing left to say
I ordered baseball pants for my son. The item arrived sooner than expected and the quality is high. This is a great place to buy your sport uniforms
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!