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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I will be buying again. The sizing chart was helpful in getting proper sizes for everyone. The order came on time and the turnaround time from order to delivery was impressively quick. I reached out to customer service for a sizing question and they responded quickly and informatively. Like Robocop one said…"I'll be back!"
Everything was simple and the pants came out looking great! The price was fair and shipping was quick!
I've been ordering from epic sports for a few years and it's been great, great selection of products and great friendly customer service when I called them directly
I ordered a custom jersey for an event I'm attending, and EpicSports had EXACTLY what I needed! The color was great and the embroidery (while standard) was well done, and was in the style I was looking for! The jersey and embroidery were well made, and didn't cost that much in comparison to some other sites I was looking at (I only ordered 1 jersey). The only downside was that there was no option to preview the design so it matched what I had in my head (if that was an option I missed it). The jersey also came right on time when they predicted it would get to me, so that was great. It did take 4 weeks to get to me with standard shipping, so I would say if you can, order early!
No complaints just pure perfection. I have never had any issues with the company. I will continue to use them in the future
Many choices of colors of tassels for our Pre-K grads. Ordering was easy and delivery was quick. I will definitely reorder next year!
Got what I expected, and ordering process was easy! Shipping took longer than most but was delivered on the time frame Epic said.
We purchased full set Champro youth catchers gear with knee savers for my 9 year old along with the champro catchers bag on wheels. Everything arrived quickly a day safely! Equipment is top notch and works perfect! Great price and easy checkout process!
Slow delivery of the product I ordered. It was advertised as free delivery cost but I still had to pay freight charges
It arrived in good condition within the timeframe they said. I might order a second one if my attempt at crafting goes awry.
Great prices & quality. Always arrive on time & in good condition. Highly recommend Epic Sports for custom gear
I was very pleased with the socks I ordered. They are nice and thick and comfortable! My booster club will be ordering for the fall.
Provides excellant choices. Shirts styles, sizes, caterogies you want it they got. Make sure you do not order last minute.
I am very pleased with the quality, price and ordering process! I recently ordered Schutt padded football practice pants for 2 of my grandsons and 4 extra pair to donate to their teammates! The price was unbeatable and the quality exceptional! My order was shipped and delivered in a timely manner!
I contacted support for help with a return on a faulty item and received poor assistance. I was charged both delivery and return postage, even though the trainers I received were defective. There was no proper option to explain the fault during the return process, and now I'm out of pocket for something that wasn't my fault. Still waiting to hear back from customer care. Really disappointing service.
The net was a great net, however when we attempted to order the 4 X 6 frame, they were out of stock so we decided to return the net which is on its way
We host a high school All-Star boys and girls basketball games and each year, I buy the All-Star coaches nice pull-overs or 1/4 zips. They absolutely love them.
Absolutely the worst experience I've had with any company. Highly recommend never doing business with EPIC SPORTS. Never provide any type of tracking information, the only chat feature is pointless.
Ordered a few items we needed for our team. Requested by the coaches and shipped quick, arrived fast. Great overall experience.
Epic sports beat their ETA of delivery by almost a week, and the quality of the products were fantastic.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!