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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The pants came on time, but were not in an individual bag. Therefore, they were crumbled in a ball and they were also very dirty. I contacted Epic and instead of offering a refund, they asked me to take pictures of the product and they would send it for review. That was two weeks ago and I have yet to hear back from them. We needed the pants for an event which has now come and gone. We had to go out and shop for something else. The customer service has been awful!
Great Product. Fast Shipping. Allowed me to issue all new uniforms to my team! I always come here first.
Products came much fast then expected.
Fast shipping, good customer response!
Quick delivery. Received order before delivery date. Product better than expected.
Had just what i needed. No one offered the quick shipping like you! We got it in time for the Super Bowl! Thanks!
Very good service. Good selection.
Was good
Free shipping over a certain $ would be a nice perk.
Everything was great!
Easy to find and click the merchandise to buy.
As usual my order was shipped quickly and arrived safely. The fit was good and the goods were of good quality. I shop here often and have never been disappointed.
I've ordered 100's of ball jerseys off of this site over the past 10 years? Have always received first class treatment. Thanks.
Generally shop for bargains and find many.
I had a great experience working with Epic Sports.
Great price, prompt delivery, we will see how the product performs. I expect to do more shopping with Epic Sports in the future.
I needed hat bands. I needed a certain width and length and good price and DELIVERY in a timely fashion. Epic Sports fulfilled it all! Thank you. I'll be back!
User friendly; great product & nicely made for the price!
My dad loves both of the shirts that I am going to order him more!
Prices were great. Products all arrived accurately. All communications about shipping were courteous and timely. I would like to see a free shipping threshold added-even if it is somewhat high-$150?
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!