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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I couldn't have been more pleased with the items, price or time it took to receive my items. My only issue was with the method of shipping. I happen to have an issue where the USPS doesn't provide home delivery, while UPS does, which basically means I have two addresses (a PO box and a physical address). Past deliveries came via UPS while the last, because it came from separate warehouses, were split between USPS and UPS. However, I didn't know that until the items shipped.
Great experience found the hats i wanted made easy
The youth large fit more like an adult small and the adult small fit like a youth large!
Had trouble processing my credit card and it was very frustrating in the ordering process
Quick, easy, and great deals
Quick processing.
V
Good experience...no issues
Great prices. I want to become a partner and list you on my site. My teams love your stuff
You didn't include a packing slip in the box. I need one.
Good!
Paid for fast shipping and never showed up like it was suppose to. A week late.
Sock are more of a winter sock. But they are nice.
Products were a super good price and quality is perfect. Only bummer is length of time to delivery, but with such low prices it's ok
I received the closed items of some balls, but the surface of the ball are so bad and asked credit for other product (did not ask refund), but they never returned me.
Easy website to view products. Fast response to questions from team members. Provided quote and shipping details a requested. Ordered full size soccer goal and additional clips
Last season I ordered the same softball pants but in a different color and this time the sizes were totally off. I had a size YL and a WM in a different color for the girls to try on and use as a guide. When I received the pants the sizes were way off. The YXL had a 2 inch larger waist than the WXS. When I shop in stores the YXL is smaller or if not smaller than the same size as a WXS. But these the WXS were way smaller than the YXL. In all other brands my daughter wears a YL to YXL. Last season I ordered her a YL and they fit perfectly. She has not gone up in sizes too much so I ordered her a YXL and they were way too small. She had to move up to a WS. There is no way my daughter wears a WS in any other pants than these. I ended up having to exchange 10 out of the 12 pairs of pants because the sizing was so off, which cost me $24 out of pocket. Needless to say I will not be ordering again.
I paid extra money to have my order rushed and it was NOT delivered on time and I got a message that it would be delivered three days after I was told. I needed the item shipped on time. Therefore, I am not using this company for anything. A refund on shipping means nothing when I cannot use the item for its purpose.
I ordered knicker baseball pants for my son after reviewing the waist and length to ensure the correct size. Upon receipt, my son tried them on and the upper portion of the legs were more baggie than he likes.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!