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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Product was fine, but returns were not satisfactory...I order soooo much online for my business and most of my vendors do not charge a "restocking" fee if something is returned...this company does. It is very difficult to know how things are sized especially if they are offering a number of different manufacturers so I have to order from companies that don't have a re-stocking fee.
Great price and super fast! Was the 1st package to arrive when I ordered soccer uniform items from 3 different sources.
Was easy to order
The warm up shirts we ordered for our team look great and were certainly affordable, but we received them 4 days later than advised when ordering, so they didn't get to have them for Opening Day and that was a bummer.
Received order quickly, one item was incorrect size and RMA process was good. Epic Sports was easy to contact and aside from having to pay freight back, the refund was processed quickly and efficiently. Thanks Epic for a good first experience with you.
Quality product and decent delivery time. Wanted a letter jacket for my HS varsity letters and they had a good selection at reasonable prices. Put my name and number on the back and the product was done and sent to me in a timerly manner.
I've found promocodes online and have spent so much time looking for a place to put them. All links say free shipping but that doesn't apply
I've used epic sports several times and have always been pleased. I purchase products for my 2 daughter's softball teams. Prices are good, product is good and shipping time is good. Will definitely use again.
GREAT QUALITY, GREAT PRICE AND QUICK DELIVERY! The ease of ordering and the way the pricing shows up along with the shipping options is easily the best of other sites.
Order came fast and socks were so cute!
The price and quality of the pants were great. The problem that we had is that we compared the size to another brand my son had and came in too big.
Easy to to search for products.
Great price & quality - very happy.
Awersome. I don't like when you just put the stuff by my door they should bring the stuff to the office where it could be safe the delivery guy just drops in front of my door and I live in a complex thank God I was home in time to get it but for now on you should let me ship it nobody's at the address bring it to the office where it could be safe
Easy to use site, and outstanding selection
This was my first time purchasing an item and I will purchase again from epic
Excellent service and turn around time
Good price fast shipping
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!