On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Overall, it was a pleasant experience. I will use Epic Sports again in the future.
Love Epic Sports! I find all by baseball gear here for the best price anywhere!
Love the products for the price! My only issue is sizing. My son wears a Medium (size 8). When i received my order, the shirts were way too big. He will definitely have to wait a year or two to be able to wear the shirts. I turned around and ordered a smaller size (size Small). I probably should have gone with an XS but well see. Still waiting for my order to arrive.
Quick delivery and exactly what I ordered I would definitely order from epic sports again and I would definitely tell people about my experience
The clothing sizes were small compared to shopping at our local sporting goods store. Next time, I will order a larger size. When calling customer service, I had to wait over 40 minutes each time. (Thank goodness for speaker phones.) Overall, items were good quality. I will purchase from Epic again.
Great quality fast delivery I cannot believe the price I paid but my items. The items I got were of high-quality totally surprised me I got two orders in three weeks and both times everything came out great amazing fast delivery thank you
We are underneath a large organization that manages all of the schools in our county. In order to process the order, we had to have the lead treasurer call in to verify the billing address. This is a frustrating and time consuming process for her, and because of it she's asked the schools to no longer purchase from Epic Sports. This makes us sad because your product and prices are unbeatable. We hate that this isn't a process thay can be changed so that we can continue to work with Epic Sports.
I love everything that I ordered and got it back a few days before my order was supposed to be shipped
I ordered custom fitted hats for Thirty two people on our baseball team. They turned out great. Best prices on the web. Great customer service. Great company. I will do business here again. Thanks
Always easy to find what I need for team related items!
I was satisfied...
The price for each wrist band was great but after shipping cost it came out to about the same as anywhere else. Should also tell the ages of each size, the band's are loose on my players. I'm Happy though
Quick and easy, the way it should be.
It's been wonderful
Great selection. Had just what I needed. Was delivered faster than expected.
Would definitely buy from this online store again.
Excellent stock choices with detailed descriptions.
GREAT!
EXCELLENT prices, website, shipping fees, etc., great quality clothing, love them and everything fits as it should, except 2 pairs of shorts, but they fit my son!
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!