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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The website was easy to maneuver and the pricing seemed very competitive.
I like that the reviews were specific. I need to know if the product was good for a specific thing and it told me that exactly... thank you.
I find it hard to search for items on your site. It was 3 days before I found the windbreaker jacket I had seen earlier.
Epic is always reliable and timely. Always my go-to sure for products
Great product and great service
I love the low prices and wide variety of brands you carry.
Everything is quick and in stock
Purchased for my 99yr old father which helps with his personal care. Size available was bigger than I needed but I took them up, but sale price was much better then any other price I found for what I needed.
Pretty easy to use website. Not sure about return policy or speed of shipping for cost. Turns out, I paid $10.99 for delivery by Tuesday and my order didn't show up until Thursday. I didn't even get a tracking number until I called. That being said, I love the products and the price for the items was great! I'd just change my expectation for delivery next time!
Items that were available arrived and were as described on the site.
Overall great product
Love this site. I tell all my fellow softball moms about it!
The catchers bag was just want we wanted. I order the pants,which said knee but they are more like full length.
No problems
Great products and great price
Everything was packed nicely and my son loves his basketball sets. They are lightweight and comfortable. Thanks
Na
This is my 1st purchase from Epic sports and I'm sure I will be ordering again.
Very good product. Delivery was quicker than expected.No issues at all
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!