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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The softball bag is great quality and the color is exactly what we hoped for.
Always a great deal
Great
With the recommendations from a friend that I bought these 'ROLB1' balls, for my son. These balls are great for practice, they look, feel superior to the other type that we have. Great balls with good price!
Quick simple process!
Received my order even sooner than expected. Thank you!
I have ordered socks now for 3 softball seasons. Epic sports has a great selection
Ordered 4 items on a Saturday. Came in 3 shipments. Received shipping notifications about 2 of them. One package arrived unannounced without tracking info. All arrived within 9 days. Ordered a pair of batting gloves in size YL. Size YM arrived direct from manufacturer 6 days (Friday eve) after order. Notified via email over the weekend of the error, no response. Called Monday apparently after hours, returned my call early Tuesday but left message. When I reached a person about this on Tuesday, needed photos, so sent Tuesday evening after work. They dealt with manufacturer on Wednesday and replacement gloves are supposed to arrive next Tuesday from California. Not open weekends or nights, so some lag in getting things communicated.
The nice part: they told me to keep the first pair, so another ball team member will be blessed!
Overall good return purchase from this site. Will come back the next time we need sports stuff.
Good price and good delivery time
Love the free2 day delivery need to be a little better with the navigation of braiding on pants and embroidery options!
Great products; Great prices; Great deliveries! Recommend Epic Sports to anyone with needs that Epic could fulfill.
Products are great and the price is great the only thing I would have to say is shipping did take a little bit longer than usual. Other than that very pleased! And definitely will shop here again!
Wish I can earn a Shipping discount or free sghipping upgrade for 2 day delivery
Fast delivery, exactly what we were looking for
Everything was as advertised. Great service and price
The shipment and delivery time are a joke. Two weeks!?!? If you're going to charge people for shipping, please don't wait a week before you send it out.
Great communication. We have had only great experience working with epic sports.
We purchased once because of price. We purchase repeatedly because of service.
Thanks!
Very pleased with my purchase!
Easy to navigate, cart saved which is great and checkout is fast- products were great.
I received the Jerseys I ordered quick; y and correctly. The quality of the material is good. I even had to make a change to one of my orders. The change was easy and barely delayed my order.
I just ordered on the internet and a week or so later it arrived. Did not go through the telephone service.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!