On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Some items weren't the best quality but others were above expectations
Transaction went very smoothly. Very happy.
Fast service. Great price!
Great customer service. Answered all my questions and the service I received backed it up.
Thanks for the items I purchased I will be purchasing again soon
Definitely using this company again for future purchases. Also telling people about this company with endorsement
Found the type of socks I was looking for at a reasonable price.
Great prices and quick turn around shipping.
Product options, prices, delivery... all were great! However I was trying to find volleyball knee pads for my small 11 year-old daughter and had a hard time finding them with your descriptions. Looks like we ended up with Adult Small (even though I filtered on "youth" in my search) and she really needs a Youth Small. For YOUTH knee pads it would be extremely helpful to have a size chart that correlates the knee pad size to the pant size. The quality looks really good though, but it's not worth my hassle to return them.
Thanks,
Michelle
Super easy, first time shopper...will give opinion after receipt
Easy and seamless.
AWESOME EXPERIENCE!
I have used Epic Sports for years and have been satisfied with my shopping experience.
I don't like that you don't offer free shipping for exchanges. You can't email for a return instructions-you have to call and there is usually a wait when you call. You didn't have the size needed and couldn't even order them and be put on a backorder list. Instead you have to keep checking back on the website.
Good balls I really thought they were a lol different, maybe a better description of them. Overall worth the price
Love the socks and always will keep that way
Like the quality of the balls. Using the for Operation Christmas Child. Plan To order more
Very easy to navigate
I did not receive my entire order when I was suppose to. More than half of it still hasn't even shipped and it's pass my delivery date already
It
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!