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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I will definitely be back, my order was on time, and the communication, thru out the process was excellent. Thanks guys for the great service
Great
I am pleased with my purchase - both quality and price. I was also kept apprised of the order and delivery status.
One of the fitted hats was several shades lighter than the rest of the hats, almost like it was faded.
Backorder took a few weeks to receive.
Love the structure of these hats. Comfortable, retains it's shaped and lightweight. Great product! I have purchased this brand before and the color does not fade.
I ordered a pair of sliding shorts and a pair of softball pants for my niece who is a ladies size small or youth XL. Seriously the one pair looks like they would be too tight on a toddler and the other pair not much better. Bummed
ALWAYS a pleasure.
Great value and quick delivery. Thank you.
Great, easy experience
Very pleased with the product and overall experience with this order.
Product was delivered when it was suppose to.
Ordered some soccer jerseys and they were awesome. The jersey I ordered for myself was too big (XL) but still cant beat the style and quality of it.
Great prices and products. I just wish the shipping was faster.
Great prices, quick delivery, quality products
Very easy shopping experience however, the large jersey I ordered does not match the mediums! I have pictures but no time to return it. Please send me a new one.
Nice prices and great products.
Return customer.
I called to get a refund because the sliding shorts were way too big! I don't know if I'm getting a refund or not. All I have received is an email with a survey. I emailed to find out what's going on, but haven't heard anything back.
I would like to know what's going on with my refund.
This was a hard to find item. And the price was right. Delivery time was reasonable.
Been shopping with Epic for years great stuff at a low price.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!