On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Has always been a smooth process with Epic Sports.
Only issue was delivery date wasn't met. Epic Sports refunded my money I had paid for 3 day delivery.
Epic Sports is awesome to do business with.
Since I live in Wichita, I was hoping to not have to pay shipping and would have come and picked up my items
Very easy to find the product I needed. Reasonably priced for product and shipping.
Nothing but good to say about my experience ordering this product from Epic Sports.
This site is great!
Product is perfect
Put info in kept telling me it was not was pain in but to place order
Ordered small pink socks, got large black. The guy Jose in customer service made me feel like any of my questions were stupid and I wasnt happy so I just am leaving it at that and keeping what I got. Wont ever order from here again.
Great products made for the specific game you play the organizer is perfect, nice durable bag. The original bag was loose with catchers gear, helmets, bats and baseballs all over, with this bag everything goes where it needs to be doesn't take up that much space great gear good company
Phone hold time was too long.
Ive ordered several times so far very good
Great price! The quality was great and my daughter loved the fit.
As always, teams need their product quickly. The ETA was March 16th and we have not received the complete order. I appreciate your service but hopefully we will get the stuff faster than 2-3 weeks. I know we could have paid for faster shipping so I know you did everything you could. We missed three games so we need to order sooner!
I always choose Epic first for my sports needs. Best prices and great delivery/service.
All good. Thanks
Great quality, quick delivery, excellent prices.
Shopping has been easy and prices are great
There was no where to put in a coupon code
Decent quality for the very low price, true to sizes for socks and shorts. Many color choices for soccer socks
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!