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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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I recently purchased two discus from this company both show up damaged. When i went to return them there was no pre paid return ($16.00). Once they got returned i was charged a ($13.00) restocking fee. I am confused at this point because you are going to restock damaged items. Do not waste your time or money with theses scammers there are a lot of better sites then this one. TOTAL SCAM
Our soccer teams are always looking for fun socks for special events and tournaments or to replace uniform socks throughout the season. I always shop Epic because of the price point and because the service is awesome. Shipping status is accurate and deliveries are pretty quick.
We needed jerseys by a certain date. Our order status shows in progress with the past date. Customer service is terrible and closes tickets before an agent even responds. I'll change this rating if they overnight my order.
I placed a small order for about 25 ball caps in various colors and designs and received them quickly and order was correct. Will use again for large orders.
Shirts were as advertised and of great quality. Definitely would buy again and highly recommend to any professional needing this style clothing!
Jerseys received within just a few days of order. Quality was good and just what I needed for a grad party. Follow up to ensure delivery of product was a nice surprise and speaks to their customer service.
The company seemed responsive when I placed the order, and I was pleased with the quickness that the order was filled. Unfortunately, the order was not complete and this is where the problems start. There is no way at all to speak to anyone at Epic. They steer you to an online chat which is automated. Even if you call the toll free number and get through, they tell you it is for orders only and direct you back to the online chat. So end result nothing gets resolved. Work with a company that cares about their customers and has better customer service.
Great products, great price. Customer service was helpful in explaining what my shipping delay was caused by. I was able to cancel a few sizes of items to expedite my order.
They have availability when no one else does. They don't offer free shipping but their prices are lower than major distributors and there is no amount required to get their lowest price. I had the opportunity of using their chat for customer service and the response time plus knowledge and politeness was impecable. 100% recommended!
So easy to order online. Shirt came faster than expected. Looks great and love my new shirt.
Thank you!
I ordered lime green and black socks, and most of them were, lime green and black, however there was 5 pair that were neon yellow and black (same design) but can definitely tell the difference when the people are out there on the field.
Great item for workouts or casual wear. Look great, fit great. Quality at a fair price! Will buy more!
These jerseys were purchased for senior night to distinguish the seniors from the rest of the team and the team fell in love with them
Fast service, superb product! I've ordered tshirts for reunions, girl trips, etc. SUPER EASY! Love this company!
If you're going to order blanks from them, do it all day. If you're going to order jerseys with any numbering or lettering, DONT DO IT. I ordered 11 jerseys with numbers and lettering. Right out of the bag lettering is falling off. Not worn or washed. I contact epic and their answer is, it happened. Nothing else. They have instructions on how to attach the lettering on the jersey. If I had to do it myself I wouldn't have paid them to do it. Complete trash of customer service.
Worst experience ordering online ever. Biggest cluster f$&k operation since sports authority. Ordered a 5-6 basic order. Took nearly 5 weeks to get, once I did get wasn't even right. Their customer service if you want to call it that is via chat online. Pretty sure it's automated. Save yourself the headache go anywhere else. Will never order from the outfit again. I've been ordering online for nearly 25 years, and this is by far the worst. As I said in the headline if I could've given minus stars I would've but it wasn't an option
The selection is huge, the prices are great and the clothing is of great quality. Just needs to be able to place orders internationally or be able to use Paypal.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!