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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Really great product just didn't like the high prices.
Shipped faster than expected.
Over all I really like the service sometimes can get all the Jersey but what can you expect for the price and it's close out. But if you need the off colors your in luck!
Please stop sending emails.
Easy to find & use search option
Items grouped logically - tab structure
Queried results displayed well
I received my socks in a timely manner. They were exactly what I ordered. Great service. My colleges will be using this site to order more things for our team in the future.
I was told one delivery date and then never informed that it was going to be late until I called about the order when it didn't arrive on the original date.
First time shopper; The prices are good, but shipping is expensive. I needed to make a return and since the only option you have is to call for a return slip it was very inconvenient. I was on hold for an hour. This was no exaggeration either. I was the 36th caller on the line. That is ridiculous and it makes me not want to order anything else from you. The gentleman on the phone was very nice, but still the hold time was ridiculous.
Great product, timely delivery!
It was quick and easy. Thanks for your service.
GREAT PRICES & SUPER EASY WEBSITE TO USE!
Easy checkout. Shirts are a bit big. I probably ordered the wrong size. Good quality for the price.
Had a great experience. Ordering was simple and prices were good.
The site was not as easy to use as I would have liked. I ordered the wrong sizes, it stated I couldn't return the item.
The product is what I expected and the price was right.
We always purchase our umpire caps from Epic Sports as well as many other products for our batting cages. They have great prices and deliver in a timely manner. Great products, and their customer service has always been wonderful.
The products are great, shipped weirdly in a lot of different packages that slowly arrived over a month but good quality. The customer service is terrible however - I keep getting contradictory emails. They say that a "you're too late to return your items" email is their auto-reply so that gives you an idea of their policy.
If you order exactly right the first time (which as we all know can be tricky online) then you're fine, but good luck if you have to do any returns or exchanges!
Good experience every time
Great softball pants! And quick shipping
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!