EntirelyPets Pharmacy

So, I am not exactly sure when I placed this ordered but my dog because ill with pancreatitis on June 12 and passed sept 17 2018 so it was within that 3 months. On June 1 2019 cerenia that I needed for her arrived at my home. Now mind you I even moved and they had that address too.

I called to tell them she had passed and I wasn't sure why the medicine would arrive a year later. They told me to return the item. So, I returned it on my own dime the next day. Fast forward to July 21,2019 I called to see if my credit had been issued. I was told basically I was lying the item was returned. When I returned the item I called and gave them tracking but they supposedly didn't have the number, shocking. I went through my emails and found the tracking called them back and was told I will see a refund I. 7 days. We shall see

If you need a medication based on a life and death situation don't use this company. I kinda of feel it a mom and pop operation. I've spoken to a Gabe and he is a real asshat! Look elsewhere because unless if you don't it won't be delivered and they charged me last year for this medication without delivering it. Insane.

I've attached the photo of my tracking number returned back to them.

Placed an order on 12/2 for standard medication readily available at most stores (Sentinel). Was charged immediately, notified shortly afterward that they contacted my pets' vet. I then had to mail the prescription to EntirelyPets Pharmacy. A week later I received a notification that they had yet to receive my prescription to which I responded to check the mail. I then received a notification of my order for Sentinel for 2 dogs would need to be split because of lack of stock 12/19.

It is now 12/30 of which my pets would take their medication and EntirelyPets has told me that the manufacturer is at fault and they are causing the delay in my product being shipped. I've never had this issue with another online pharmacy. Would hesitate to order from EntirelyPets again or if you were needing the medication in a timely manner.

A shame that a company charges for a product they cannot ship. Seems sketchy to me.

Just got off of the phone, and customer support said that it will still be a few weeks more.

Update: 1/14/2020 I'm still waiting on half of my order of Sentinel. I've been contacted numerous times by a representative that was under the impression that my entire order was shipped. When trying to call the 800 number back and enter the extension, it immediately disconnects the line. (Tried multiple times) Had to contact the rep through email. Unfortunately for my pet, this company still has growing pains.

Update: 1/28/2020 I've contacted support again to ask about my shipment, I've been told this is their highest priority. Still have NOT fulfilled my order.

Update: 2/5/2020 Half of my order has still yet to be shipped. OVER 2 Months! They've went back to one of their original excuses that my prescription needs to be sent over. That's funny, because I sent over the 2 prescriptions and was told the same thing when I asked about shipment. It wasn't until I told them to check their mail that they shipped out 1/2 of my order and told me that the other would be shipped out when in stock.

I ordered several pharmacy items for and old horse that has been suffering from various ailments a month ago. They are incompetent and offer zero communication to there customers. My vet approved 4 of 5 items I ordered. I was not aware the 5th item was not approved until my order did not show. I then called and explained that I needed the other items ASAP, because my horse was suffering. I also offered to pay extra to expedite my order. I explained in my order that USPS did not deliver to my home address and it would need to ship via FedEx or UPS. They said they would send out me order ASAP. After a week or so, my order did not show. I looked it up and they shipped it via USPS (as I instructed not to do) it was returned. I wrote to Entirely Pets explaining the situation. I never received any response. Today, I called them for the 3rd or 4th time and I discover that the items are not even in stock! NO ONE EVER TOLD ME THE ITEMS WERE NOT IN STOCK, I WOULD HAVE GONE ELSEWHERE WEEKS AGO! The only reason I didn't change pharmacy was because they already had approval from my vet and I thought it would be quicker. THESE PEOPLE ARE INCOMPETENT AND IF YOU WANT TO RECEIVE AN ORDER IN A TIMELY MANNER, GO ELSEWHERE. THIS PLACE IS A JOKE!

DO NOT BUY FROM THIS COMPANY! I ORIGINALLY ORDERED MAY 26, AND STILL DON'T HAVE MY ORDER! I CONTACTED THEM AND TOLD THEM AND THEY CLAIMED THEY RESENT IT, AND THEY CLAIMED THEY PRIORITY SHIPPED IT... GUESS WHAT? STILL DON'T HAVE IT. TRACKING ISN'T UPDATING, I CALLED THEM AND LEFT THEM A MESSAGE, THEY NEVER CALLED ME BACK. SO I CALLED AGAIN TODAY, EXPLAINED THE SITUATION TO THE REP WHO TOLD ME THEY DIDN'T KNOW WHAT WAS GOING ON WITH MY ORDER BUT IT'S NOT GOING TO BE GOOD WHEN I DO GET IT BC ITS SUPPOSED TO BE SHIPPED ON ICE! SO SHE PUT ME ON THE PHONE WITH THE MANAGER WHO NEEDLESS TO SAY WAS ANYTHING BUT PROFESSIONAL AND HELPFUL. HE REFUSED TO DO ANYTHING TO HELP ME OUT BC HE'S LOSING MONEY ON THE PRODUCTS I'M NOT GETTING. TOLD ME IT WAS MY FAULT THAT I DIDN'T GET IT THE FIRST PLACE BC I ACCIDENTALLY AUTO FILLED THE WRONG CITY IN. EVEN THOUGH I OPENLY ADMITTED IT WAS MY FAULT THAT I AUTO FILLED THE CITY IN. CONTINUED TO REMIND ME THAT IT WAS MY FAULT, THEN PROCEEDED TO TELL ME THAT THEY NEVER SHOULD'VE RESENT ANOTHER PRODUCT OUT TO ME. NEEDLESS TO SAY THE CONVERSATION ENDED AFTER THAT. BY FAR, THE WORST AND MOST UNPROFESSIONAL COMPANY I'VE EVER DEALT WITH. I WILL BE GETTING MY MONEY BACK FOR A PRODUCT I NEVER RECEIVED AND ORDERED IN MAY! DON'T BUY FROM THIS COMPANY!