Todd M.

Placed an order on 12/2 for standard medication readily available at most stores (Sentinel). Was charged immediately, notified shortly afterward that they contacted my pets' vet. I then had to mail the prescription to EntirelyPets Pharmacy. A week later I received a notification that they had yet to receive my prescription to which I responded to check the mail. I then received a notification of my order for Sentinel for 2 dogs would need to be split because of lack of stock 12/19.

It is now 12/30 of which my pets would take their medication and EntirelyPets has told me that the manufacturer is at fault and they are causing the delay in my product being shipped. I've never had this issue with another online pharmacy. Would hesitate to order from EntirelyPets again or if you were needing the medication in a timely manner.

A shame that a company charges for a product they cannot ship. Seems sketchy to me.

Just got off of the phone, and customer support said that it will still be a few weeks more.

Update: 1/14/2020 I'm still waiting on half of my order of Sentinel. I've been contacted numerous times by a representative that was under the impression that my entire order was shipped. When trying to call the 800 number back and enter the extension, it immediately disconnects the line. (Tried multiple times) Had to contact the rep through email. Unfortunately for my pet, this company still has growing pains.

Update: 1/28/2020 I've contacted support again to ask about my shipment, I've been told this is their highest priority. Still have NOT fulfilled my order.

Update: 2/5/2020 Half of my order has still yet to be shipped. OVER 2 Months! They've went back to one of their original excuses that my prescription needs to be sent over. That's funny, because I sent over the 2 prescriptions and was told the same thing when I asked about shipment. It wasn't until I told them to check their mail that they shipped out 1/2 of my order and told me that the other would be shipped out when in stock.