EntirelyPets Pharmacy

I've been using Entirely Pets Pharmacy for awhile now. I was initially drawn to the relatively low price that they offered on my dog's rather expensive, but necessary eye medication. Unfortunately, their auto shipping is unreliable at best. I've called customer service a few times to inquire why things haven't auto shipped and have been given a bunch of excuses. Recently I called customer service requesting my dog's RX to be shipped (thinking I was being proactive). A couple days later I began questioning whether anything was shipped since I never received email confirmation. Another call to customer service (with a long wait time) revealed the prior customer service agent never processed the order. I was told they would try to get the order processed today, but it would still be 3 business days until shipping. And rushed shipping will cost me extra, even though they're the ones that dropped the ball. The cost savings isn't really worth the time I have to spend keeping on top of them to try to get my dog's medication on time. Shop around, there's got to be better veterinary pharmacies that have reasonable prices and better customer service.

I ordered my dogs Heartgard off of EntirelyPets Pharmacy I received the correct amount for my one dog but only 1 chew for my other when it should have been 6! I have contacted them several times by calling, emailing and chat. They all said they have corrected the problem and reshipped my missing Heartgard. Well it's almost 2 months now and I have not received my missing Heartgard and we'll now my dog is out of 5 months of his prescription and I'm out $50. I will NEVER order from this site again!

I ordered the Iverhart Max chews and they informed me that they were backordered and that I could have the soft chews for the same price ($65 for 12 month supply) but when I got the order they charged me $95.95. I was also expecting Braveco flea and tick chews and they were not in the box. I called customer service and they told me they could not help me as the pharmacy was not open and hung up on me. Not real happy and I still have no answers to my concerns and they charged my credit card for $253.61. I will not be ordering from them again. I would give them -5 stars if I could.

I ordered something through their website,
After that I called them to confirm my order and they told me that my order is going to take two months because they do not have the product, so I canceled my order and I called them again to reconfirm they cancel it. I bought the product that I needed and a week after I got the canceled order from Entirelypetspharmacy. I called them several times to try to return my order and they told that was impossible. I think this company scamed me and the communication is the worst.

Placed an online order for kidney support product. The product sat in pending mode for 5 days. Send emails and called several times. No resolve. Cancelled my order. After being on hold for 25 mins.

After speaking with the customer service about getting my cat's meds from them, placing the order and waiting for 10 days to receive it as email confirmaton stated and as per their customer service it was supposed totake 7-8 days only, I called to find out the status of it. Aparently, as per this pharmacys' customer service my order was not even shipped... they out of stock of that medication. No one even bother to contact me and advise that they are out of stock. I am on a last pill for my cat... This is the most terrible careless experience I have ever encounter with pets' pharmacy. NEVER again and don't recomend!

Don't call this an internet company. That's a misrepresentation. You cannot change an order, cancel an order, change an auto-ship order, or update credit card information on the website. For all of these things you must call their office. Which is open 9-5 M-F Pacific time. Too bad if you're in a different time zone or work different hours (like me). I received multiple emails from them saying my credit card had expired, but when I left a message I heard nothing back. Did they expect me to leave my bank info on the phone? Or in an email? When I finally got hold of them, I asked if they would cover expedited shipping because my dog was now completely out of medicine. They said no, because they had had to contact me multiple times (so it was my fault). I said I thought that was a bad business choice for them but they really didn't seem to care. So, won't be using them again. It's a holiday weekend. God know when I really get the meds. I certainly don't trust them to get them here by the day the promised.

My bunny loves only this food... and only certain pieces out of it. My stars are for the food only. I understand a manufacture delay and have no problem with this. However, when you order something and get no correspondence about the order for a week other than your money being taken is not right. The company (2 people) told me they knew they were out of stock and to cancel my order would take 5 days to get my money back. I was never told the food was out of stock and normally with any company when an item is out of stock you do not get charged. To be charged without an item being sent is wrong. It would have even been a little better if the company would have sent a message saying it was out of stock other than just one that says thanks for your order. The two people I spoke with had no interest in resolving my issues with the poor correspondence and only offered to cancel my order. Well sad thing is my bunnies need food so this will be the first, last, and only order I place with Healthy Pets RX or Entirely Pets RX.

Had to order my dog eye medication for a scratch on his cornea. He was in pain and needed this medicine. I placed the order on a Friday and I know they aren't open on the weekend but I figured since the order was placed first thing on Friday morning they would get the approval from me bet and get it ready to ship by Monday and I should receive it by wed. Here it is thurs and still no meds. I just called and the woman casually said you will receive it by Saturday, I said the other girl I placed the order with said I should receive by wed or thurs the latest. Now you say Saturday? We she said we are within our shipping days so I can't refund any money and you will receive the product Saturday. So much for my dog being in pain they obviously don't care. I will never order from these people again. It is amazing the have so many good reviews I wonder who the paid to get them it was a horrendous experience. I compare them to a company like chewy that I have dealt with many many times as have family and friends all with good experiences and will spread the word to never use these people. So they can keep my $50 it cost them a lot more in the long run.

This was the absolute worst customer service experience I have experienced. I ordered meds for my dogs on 4/15/2017 and the order is still "Pending" to this date, 5/24/2017. I have contacted them multiple times via email and have not received a response from them in weeks.

We called them last week and they claimed that their system was down. They called back and claimed my wife put in a separate order who never did such a thing. I then received a call from a rep who was clueless to the situation and didn't seem to understand that the order was placed on 4/15. She then said that they will have to fax the subscription, once again although my vet had already acknowledged the previous faxes.

By the way, Entirely Pets doesn't call your vet's office to verify they received the faxed prescriptions, they just constantly send the faxes. That's terrible customer service and if it's not a policy of theirs, then they need to make it one. Waiting weeks just for the vet to send back the fax is unacceptable. Do your due diligence Entirely Pets.

Since my vet's office had closed for the day by the time EPP finally reached out to me, she said that they will have to until Monday. I followed up with EPP again Tuesday (yesterday) and I still did not receive a response. I am now cancelling and never shopping with this company again.