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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Lots of choices. Great prices. Lovely gifts to choose from. Always pleased with the items
Easy to order and fast delivery. This is a repeat order.
I have a friend from England who has been in the US for 50 years. I had a tea party for her so she could talk about England and feel a connection to her "home land." The party was very successful and all enjoyed the biscuits, tea and shortbread I bought at the English Tea Store.
I appreciate the selection of quality products, especially biscuit tins that arrive without dents. Whether tins are a gift or simply to be re-used, the dented ones I have received from other sellers are a big disappointment.
Simple and easy. My transaction also raised a flag and you followed up. I actually appreciated that!
I had one of my tea cup sets broken upon arrival. Contacted the store and they shipped out another one immediately.
My orders are always fresh teas arriving quickly with short shipping times. Teas are well wrapped to preserve freshness!
Packed well and arrived without any broken jars. I haven't opened or tried them yet but they will look great on their personal charcuterie boards for my clients.
Excellent shopping experience came timely and in great condition
The shipment arrived badly packed, everyone of the boxes of tea were damaged and the tea bags loose in the shipping box. More care needs to be taken when shipping heavy and lightweight items.
These are truly beautiful spoons. I am so happy that I found them! They are perfect for stirring my coffee and tea!
Very easy to order this tea online. Also, the description and the picture are very good.
Thank you for the wonderful gluten free fruitcake options. Loved finding equally excellent GF baked goods at Sainsbury's when I visited pre-COVID, so it's clear the Brits are masters of creating tasty GF cakes and biscuits. Cheers!
I really dislike having to start searches from beginning after putting an item in my cart — especially when searches involve over a dozen pages!
I can always find what I'm looking for at this store. I ordered Crunchies and Flakes, along with an insulation bag. Everything arrived here in Arizona perfectly. I suggest buying one of these bags to protect chocolates and any other products that could melt in hot weather.
Thank you, English Tea Store for a quick delivery.
Great choice of items and fair prices
Always good experience and they can be counted on to supply what you need
I'd been trying to locate a specific tea and not have to purchase 10 boxes of it. It was great to find a store that had the product at a good price with reasonable shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexandra, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!