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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Good selections and prices. I am very pleased with my order everything was packed well and arrived in a timely manner. I will definitely order from The English Tea Store in the future.
Ordered Bonne Maman, two jars, and both have an expiration date of 10/3/22. You should not be selling products past their expiration date. Very dissatisfied.
The only complaints were really because of me. Was not quite sure of the size liner to use. And the weather was a little warmer than I thought it would be but only the clotted cream was affected….the chocolates were perfect.
Box was falling apart, had to use wood glue on all corners and hinges. Yea bags were not placed in upright position
Dear Kelsey, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I ordered 3 boxes of a twining tea, I received a tracking number, however, I could not track the package, I received no email communication about my shipment which they said I will be receiving info via email. It took over 3 weeks for my package to arrive and upon further investigation on my part, I found out it sat in my hometown post office for over a week! I will not be ordering again
Dear Cat, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
Delivery was fast! I'm so happy to be able to order some of my favorite foods that remind me of home!
Served with.strawberries! Everyone loved it. Thank you.
I did above and that is enough. Thank you. Have a great Holiday
Probably best to start shopping for shortbread well before the holiday season. I scheduled a blind shortbread tasting for the second week in November in Arizona, then went shopping for entries. Many were hard to get by then. Got three here.
This is my second order and I like the company and the tea
Delivered in a timely manner. Will give as Christmas gifts for family and friends.
I love this tea and it has a stronger taste than tea bags.
Great on line store. Order was packaged with care. 1 item was missing but was shipped out the next day after I contacted them.
Great food it reminds me of years gone by. I love the selection and the quality of the food
Great food it reminds me of years gone by. I love the selection and the quality of the food
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We got some Christmas seasonal favorites to share with friends. Since it's only November, we haven't tried most of them yet, but they are from high-quality companies, so I know they will be tasty. My over was delivered quickly, and everything was delivered in excellent condition.
It took 3 weeks from the time I placed my order to receive it because it was pending acceptance at the USPS facility. I thought this was a long period of time to wait for a package and I honestly thought it was lost or something had happened to it. My only complaint was the shipping time.
Dear Stephanie, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
English Tea Store is the company that I always prefer to order my gluten-free iced holiday fruitcake from. They are reliable and timely.
I'm excited that you carry Flavens oats! Your herbal teas are incredibly tasty.
Thank you!
I have ordered this product before and it (they) arrived in very good condition. This shipment, the product seemed as though it had been exposed to high temperatures and there was some minor breakage.
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Hello, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!