On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy access to quality products
I'm able to serve the special coffee to my best friends
I love the tea BUT this peach tea says it is loose leaf but it actually ground (like coffee) tea.
For sun tea I like to use loose leaf. I know your package claims it is loose leaf. It is NOT loose leaf. Thsai peach loose leaf id ground up!
Package arrived on time. Tea is quite tasty and brews well. Will definitely be ordering more when this runs low.
Great selection, fast shipping. Unusual food items.
The site is easy to navigate. Seems to have a wide variety of items I am interested in purchasing. I have a feeling I will become a regular
Great products available.Always satisfied! Always available and on time shipments
Great payment options and options to try teas in lesser quantities.
Love this product! I have used it at Thanksgiving for several years. Even people who claim they don't like mincemeat seem to like a pie made with Robertson's.
Love the teas. Lemon taste a little grassy needs more lemon peel. Other teas great.
Very easy to order online. Very user friendly and affordable.
It was easy to order, and a pleasant surprise to the recipient.
High quality food products, shipping was super fast.
Delivery was fast. The tea set I ordered is beautiful.
It was simple and slow.in the future I will have to order a month ahead at least so I will receive it when needed.
Dear David, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better. Please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this.
Everything arrived in perfect condition - exactly as advertised - promptly. I will definitely order from English Tea Store again!
Love the ease of locating products and free shipping is always great!
Everything arrived quickly and was as I expected excellent will be ordering again
Easy to shop. Great products and I Love their tea!
Ordering was easy but delivery of broken jars was unacceptable.
Will not be ordering from this site again
Dear Virginia, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marjorie, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!