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From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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The Digestives were packed well and arrived unbroken. The pricing was comparable to that paid in store.
Received a beautiful fruit and chocolate basket that contained a product; Walker's Original Toffee Slab.
Incredible tasting treat that demanded I locate and order 4 more of these 14ounce gems!
It took longer than was estimated for my order to be shipped out and once it did ship it said it would take a long time for it to get to me. Luckily it came sooner so that was good. Overall they had a good selection of products but I'm unhappy with three out of the five items I purchased. Raspberry is my favorite and I have several other raspberry teas but none of then are this horrible as what I got from here. Buy with caution and get the samples before buying the 4oz teas. That's what I should have done for sure. 10 out 10 don't get the tea from them. Just the honey sticks.
Loved the wide selection of items to choose from. The tea bags are high quality. The candies are very good
I grew up with them, but my adult son loves them as well. He's at UNLV and will spread the woed
I love my teapots, warmers, & specialty tea products like the double cream clotted cream which is my absolute favorite! Always a joy to open my new treasures!
Feeling lucky to find such a place. Quality items.
2 of 3 made it, the other just made everything sticky after it broke.
Dear Dean, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great price better than Amazon! Shopping was 1,2,3 done
No trouble with shopping for all the lovely things,just trying to get my Credit Card to go thru,well that another story.Will have to get in touch with the Credit Card Office.They think it is fraudulent.
I found every item that I wanted. I enjoyed the strong flavor of lemon and tea.
This company had what I was looking for my mom's upcoming birthday. Quick & Prompt Service of their items.
Experience was perfect. Item as described and received in a very timely manner.
The first time I used your store was at Christmas for my son & daughter-in-law. They loved the sample teas. So I decided I needed to try your tea also. The tea was great & the service excellent. A nice cup of tea on a cold winter night does wonders.
Very good, took a long time to get but overall great experience will buy again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Olivia, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!