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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I appreciate how communicative this company has been, through every step of the ordering & delivery process.
I like this tea. Tart, but add a little honey and it's delicious.
I ordered 2 TeaPots and had no problem at all. Ordering was easy. Items came undamaged and in the time they said it would. Very pleased!
Nice website and easy to find what I want. I bought the clotted cream everything came safe.
The pound of assam tea was as promised. Delicious and in a resealable heavy-duty pouch, great for storage. I experience a delay during delivery but that was the transporter's fault. I will buy from English Tea again.
We only order 2-3 times a year but it's always easy to find favorites and new flavors. It usually takes about a week to get the order but the teas are worth the wait!
I looked at this site because it offered a measuring tea spoon for loose leaf tea. I was pleasantly surprised by the variety of teas offered,
Have been ordering this for quite a while. It always arrives on time and in good shape.
Although this teapot does not necessarily meet my needs (too small, color does not go with my kitchen), it was delivered VERY speedily, was well-packed, and appears to be nicely made.
I found this store at the internet and was very satisfied with the service they provided. I am planning to make other orders at this store in the future.
Firts time, but so far so good. Anticipate returning when I need a refill of my Bonne Maman muscot grape jam due to their prices and efficient delivery.
Easy checkout and good sale and price for good quality
Great experience. Fast, efficient service. Will definitely order again
I bought 6 bags. Never had them before. I just knew I would like them. Made my first bag today. Fantastic. No complaints and it was everything I expected.
As advertised. They are also super cute and I'm very excited to give them out as wedding favors.
It took awhile but it got here and the scones are delicious.
Disliked the Irish British decaf, yet fully enjoy various Iriish breakfast decaf in teabags and the tea in tea houses. Just flat and although I use milk and tea always look light brown, this looked grey. Tried various seeping times w no luck. Also there are NO leaves. Its a grounded powder? Tons of bits in cup even after tiny strainer. Lastly, Return policy states " must be returned in original unopened condition. BUT then states, if not in original condition, an $8.95 fee will be charged. I read that BEFORE buying thinking I could return the $30 packet. Otherwise would have bought small $9 pak. Customer service tells me that $8.95 is for shipping. I said " ok whatever the fee is for I have no problem paying it, but she still insisted no returns of opened items. Regardless I do not recommend this at all. Went to a local tea shop instead.
They have a great variety of teas, supplies and treats! Fast service and delicious teas! I use to be a huge coffee drinker, but find myself reaching for the tea kettle more and more! Highly recommend it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nancy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!