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From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Everything was first rate but the chest was cracked in shipping.
Found wonderful food items which you can't find in stores. Will definitely be a repeat customer.
Loved everything I purchased and used many of them for my surprise brunch for my husband for Valentine's Day. The teas and scones were quite good, and I loved the heart Demi-spoons. All in all in was a great shopping experience and it made our Valentine's Day special. Looking forward to trying the rest of the teas and cookies that we didn't use at our brunch.
Great selection of items. Loose tea choices are lovely. Fast delivery! Will order again. V
Overall great experience. Fresh product, shopped quickly.
Brilliant - ordering quick and delivery real quick. English Tea Store is the REAL place for tea drinkers.
Very slow. I didn't want to install yet another app on my phone to use Route. It made the whole experience harder Not sure I'll continue ordering from you to be honest
Took for ever to get it. With other places it takes a day or two. It took a week.
Dear Mina, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I ordered and they shipped! White Sow Mee Tea is great to stop a sore throat and it tastes good too.
Shipped quickly. Had ice packs to keep items cold. Very satisfied.
I quickly found what I wanted and the website was easy to use.
Crackers were not good - checked the date and they were expired.
Mushy peas did not cook up well
Parsley sauce on major back order
Dear Caroline, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Good prices and fast shipping! I didn't have any issues with my order and everything arrived in perfect condition, as pictured. Couldn't be happier.
After checking a number of grocery & specialty stores, I finally turned online. LOVE the peppermint & fennel!
I love everything I have ever ordered from them! The selection of teas is amazing. Fast shipping and delivery.
I appreciate how communicative this company has been, through every step of the ordering & delivery process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mairead, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.