Sitejabber Website Reviews and Complaints
business logo of English Tea Store

English Tea StoreReviews 5,745

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States
Sponsored message from English Tea Store
Join our Tea of the Month Club.
Join Now
How would you rate English Tea Store?
grey star
grey star
grey star
grey star
grey star

English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
255
value
103
shipping
106
quality
104
This company responds to reviews on average within 16 days

Instant Feedback

23,186 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Elizabeth L.
Unfollow Elizabeth L.
Send Message
Share Review
Report Review

Just as expected: Great Tea
March 18, 2023

I ordered and they shipped! White Sow Mee Tea is great to stop a sore throat and it tastes good too.

Date of experience: February 16, 2023
Wisconsin
1 review
0 helpful votes
Follow ASHLI P.
Unfollow ASHLI P.
Send Message
Share Review
Report Review

Great product
March 18, 2023

Shipped quickly. Had ice packs to keep items cold. Very satisfied.

Date of experience: February 16, 2023
Pennsylvania
3 reviews
0 helpful votes
Follow null R.
Unfollow null R.
Send Message
Share Review
Report Review

Ginger and tumeric tea
March 18, 2023

I quickly found what I wanted and the website was easy to use.

Date of experience: February 16, 2023
California
1 review
2 helpful votes
Follow CAROLINE D.
Unfollow CAROLINE D.
Send Message
Share Review
Report Review

Stale Products - Past Sell By Date
March 17, 2023

Crackers were not good - checked the date and they were expired.
Mushy peas did not cook up well
Parsley sauce on major back order

Date of experience: February 15, 2023
Jacob Y. — English Tea Store Rep
over a year old

Dear Caroline, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Pennsylvania
2 reviews
0 helpful votes
Follow Amber L.
Unfollow Amber L.
Send Message
Share Review
Report Review

-
March 17, 2023

Seakjfrweiafhr weia;HBRIKHFFTHFGHYJGHH
JHKUFKJ,YU
DRYSTRYNS RTTJYUJ

Date of experience: February 15, 2023
Massachusetts
1 review
0 helpful votes
Follow JO N.
Unfollow JO N.
Send Message
Share Review
Report Review

Perfect
March 17, 2023

Simple and direct. They kept me informed all the way and it arrived in reasonable time and in excellent condition.

Date of experience: February 15, 2023
Michigan
1 review
0 helpful votes
Follow KAYLA Q.
Unfollow KAYLA Q.
Send Message
Share Review
Report Review

-
March 17, 2023

---------------------------------------------------------

Date of experience: February 15, 2023
New Jersey
1 review
0 helpful votes
Follow CAROL E.
Unfollow CAROL E.
Send Message
Share Review
Report Review

Happy
March 17, 2023

Very pleased with the service, ease and fast delivery. Everything arrived in good shape. No problems.

Date of experience: February 15, 2023
Massachusetts
1 review
0 helpful votes
Follow KIM Z.
Unfollow KIM Z.
Send Message
Share Review
Report Review

Great Service
March 16, 2023

Good prices and fast shipping! I didn't have any issues with my order and everything arrived in perfect condition, as pictured. Couldn't be happier.

Date of experience: February 14, 2023
California
1 review
0 helpful votes
Follow Lin H.
Unfollow Lin H.
Send Message
Share Review
Report Review

After checking a number of grocery & specialty stores, I finally turned online. LOVE the peppermint & fennel!

Date of experience: February 14, 2023
Georgia
1 review
0 helpful votes
Follow Patricia H.
Unfollow Patricia H.
Send Message
Share Review
Report Review

AWESOME!
March 16, 2023

I love everything I have ever ordered from them! The selection of teas is amazing. Fast shipping and delivery.

Date of experience: February 14, 2023
California
1 review
0 helpful votes
Follow HEATHER O.
Unfollow HEATHER O.
Send Message
Share Review
Report Review

Great communication
March 16, 2023

I appreciate how communicative this company has been, through every step of the ordering & delivery process.

Date of experience: February 14, 2023
Michigan
1 review
0 helpful votes
Follow SANDI Z.
Unfollow SANDI Z.
Send Message
Share Review
Report Review

Good tea, good service
March 16, 2023

I like this tea. Tart, but add a little honey and it's delicious.

Date of experience: February 14, 2023
Alabama
1 review
0 helpful votes
Follow AMANDA W.
Unfollow AMANDA W.
Send Message
Share Review
Report Review

Tea pots
March 15, 2023

I ordered 2 TeaPots and had no problem at all. Ordering was easy. Items came undamaged and in the time they said it would. Very pleased!

Date of experience: February 13, 2023
Illinois
1 review
0 helpful votes
Follow ROSE B.
Unfollow ROSE B.
Send Message
Share Review
Report Review

Best english products
March 15, 2023

Nice website and easy to find what I want. I bought the clotted cream everything came safe.

Date of experience: February 13, 2023
Pennsylvania
1 review
0 helpful votes
Follow JOHN D.
Unfollow JOHN D.
Send Message
Share Review
Report Review

What I expected
March 15, 2023

The pound of assam tea was as promised. Delicious and in a resealable heavy-duty pouch, great for storage. I experience a delay during delivery but that was the transporter's fault. I will buy from English Tea again.

Date of experience: February 13, 2023
California
1 review
0 helpful votes
Follow Jaz L.
Unfollow Jaz L.
Send Message
Share Review
Report Review

Always easy to order
March 15, 2023

We only order 2-3 times a year but it's always easy to find favorites and new flavors. It usually takes about a week to get the order but the teas are worth the wait!

Date of experience: February 13, 2023
Kentucky
1 review
0 helpful votes
Follow SUSAN Y.
Unfollow SUSAN Y.
Send Message
Share Review
Report Review

Good job
March 15, 2023

Efficiently handled a badly wrapped order that was crushed and sent me another which arrived safely.

Date of experience: February 13, 2023
Connecticut
1 review
0 helpful votes
Follow JOHN L.
Unfollow JOHN L.
Send Message
Share Review
Report Review

Excellent
March 15, 2023

Purchased 3 teapot and love all of them. Giving one as a birthday gift.

Date of experience: February 13, 2023
Texas
1 review
0 helpful votes
Follow Alexandria H.
Unfollow Alexandria H.
Send Message
Share Review
Report Review

Lots of choices
March 14, 2023

I looked at this site because it offered a measuring tea spoon for loose leaf tea. I was pleasantly surprised by the variety of teas offered,

Date of experience: February 12, 2023