From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Disappointed at ridiculous shipping charge. I can buy the product locally (when it's available) for much less.
It is taking a very long time to get this order. I contacted them and they were not helpful. If i dont get it soon, i will have to persue getting my money back.
Always a wide selection of great teas from many brands, and the prices are great!
Great selection of Brands and teas, as well as other products. I buy all my teas and tea-related products here!
Cute jars, well packed, prompt delivery. Thank you.
Very nice website and great products. I order my Old Amsterdam tea cups and saucers and tea pots from here.
Easy ordering process, received in a timely manner
Their Holiday Spice tea is a nice cool weather treat. Revived pleasant family memories and helps me curb my cravings for something sweet.
Site very easy to navigate. Lovely selection. Will be ordering again very soon and I can't wait to try some other new things!
I love your tea. Easy to order. Too many emails though. I can just use so much. I don't need all the specials.
I love your tea but the last order showed canceled, I called and reordered and not received yet. Hope this order goes through. I'm about out of tea
Great to find a rich and abundant source of supply of all the things we miss from home.
We love the variety of scone mixes and fast shipping.
Good, but not able to use discounts codes as email stated
Ordered tea filters and they arrived within 5 days, sooner then expected.
My source of clotted cream but only during cool months as even in insulated bag barely makes it in time.
Hard to find Chutney. Bought 6 for discount. They don't expire for over a year and a half, so safe to stock up on them.
Products were easy to find, descriptions were thorough, purchasing was simple.
This is my second time ordering these teas and they are delicious!
Viewing the site and the explanation of the tea an the variety along with prompt shipment!
Received my tea order the afternoon of the 18th. The box was for the most part undamaged on the outside. However the Barry's tea box had poked a hole in the Scottish breakfast tea bag and tea was everywhere inside of the larger box, what had not leaked out of the bottom of the exterior box. Ended up with only about a pound of Scottish breakfast instead of the 2 pounds I ordered. You might want to address this problem with shipping by wrapping the sharp edges of the box or adding more packing to it.
Dear Royce, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
They take payment from Paypal. It makes it very convenient for ordering.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.