From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I always enjoy visiting this site. Easy to navigate, a wide and interesting variety of products, reasonable sales, and it's easy to find items within categories.
Site easy to navigate and understand.
Fast shipping. Great prices. Great communication. Will definitely buy from this seller again.
Been buying from English tea store for years, getting to expensive
Been using for years, never disappointing
The chest is simple and lovely. Ten packs of different teas are included. The teas were just thrown in and mixed up— I sorted them out and it looked like the photo. All were decaf— I think I should have been able to decide which I wanted and whether they were caffeinated. It's a gift— I think the recipient will enjoy it.
They were very quick to ship my order. It was packaged well. Secured with cold packs. I We'll definitely order from them again
Easy and super quick. Fast filling on my order and had the products in a few days.
After you enter paypal it should give you an option to go back and double check everything - instead it automatically places your order.
I can always find what I need at the English Tea Store, with one exception. Every year I try to get Cadbury Buttons and they are always out of stock. Other than that the site is easy to use and shipping is reasonable and quick. They package the order well, too. Nothing was crushed or broken. It is my go-to store for British yummies.
A few items were out of stock. Every year I try to get Cadbury Buttons and they are always out of stock.
I went for Cadbury Milk Chocolate Buttons, which was advertised, but not in stock. Also, every time I placed an item in the cart, it jumped back to the first page, no matte how far in the page I was on.
WEBSITE EASY TO NAVIGATE.TIMELY SHIPPING,ORDER CORRECT.FOUR BOXES OF TEA SHIPPED IN A SOFT POUCH.TWO DAMAGED BADLY.INSPECTION REVEALED NO TORN TEABAGS.
Have not been able to locate a variety of teas in my locale. Area businesses carry a few teas and herbals,focus more on coffees.internet access pricey here,but worth it to have discvered your shop.
I joined the Tea of the Month Club. Then I didn't receive my October shipment and called about it. I was held on the phone for a long time before I was told to leave a message and they would call me back. They did call and told me to wait until the 17th to call back. I called back on the 23rd. Got the same wait and hold message again. After waiting for over five hours for them to call back, I again called them. Only to find they were closed. They have some wonderful products but I won't be a customer any longer. Their customer service is terrible!
Excellent experience overall. They had what I wanted - Bewley's Green Sencha - at a reasonable price.
Always enjoy my favorite teas. English Teas Store makes it quick and easy.
Quick and easy shopping. Kept me informed every step of the way. Four jars arrived well packed and ready to be enjoyed.
Haven't shopped here for a while, but all past experiences were great. Website was easy to navigate and I love the selection of teas!
Very happy with my selections! Haven't tried all of them yet, but I'm sure they would be good! The only tea I can honestly say I am not a fan of is Rooibus… so I don't order that one.
I love shopping the English Tea Store, but tonight I had a lot of problems getting system to take order… had to put in credit card 4 times and hit order 4 times before it finally said "thanks for your order"!
Happy to have this available.I miss England.Thank you.
I didn't see in checkout where I could apply a discount code though and I had one
The quality and variety of the teas at ETS are incredible. I have never been disappointed with their teas. Ordering is a snap.
My order was shipped to the wrong address. I tried contacting the company and was told that there was nothing they could do. Then on the day that it was marked arrived we were unable to locate the package. I was on hold for almost an hour. I tried doing the on-line chat. The person told me that it was my fault because I had changed the address and there was nothing he could do. My copy of the order form clearly had the right address. I finally left a message and someone returned my call and reshipped my order. Very disappointed in the whole experience.
Excellent selection, teas and service. Good job everyone.
A good selection of goods, easy to navigate website.
Quick and easy. Great service and great prices. Always find just what I'm looking for.
Excellent selection of merchandise. Great prices and great service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members