From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Easy to order. Delivered within a couple of days. Enjoying my Daddies SAUCE.
I have placed three orders with them, and have loved all of my tea cups and saucers! Great prices on everything! I plan to purchase more from them!
Was brilliant because if you try to by English pickled onions in the supermarket they are silver skin not the real deal!
Found what I was looking for at a fair price. Nice to find the clotted cream and know that it would be delivered quickly.
Great selection of teas and tea making accessories. Nice selection of hard to find British food items also. Everything order was well packed and arrived safely. Only complaint is that I would have liked quicker standard shipping as I live only a few miles from their PA address. Customer service informed me that the items were shipped from another location though this was not specified when I ordered.
ETS never disappoints. Always high quality, great value and Yummy!
From start to finish I was extremely happy with the English Tea Store, particularly since they had my favourite biscuits at a very good price. Shipping cost was great and delivery timely. I definitely would order from them again.
Stocks all the goods from UK that I want. Takes PayPal, reasonable. My go to, tea shop!
Found what I wanted easily, and ordering took only a couple of minutes.
This is not my first time shopping with English Tea Store and it won't be the last. I love the vast selection of teas, cups and pots, and other accessories. It is very easy to navigate and ordering was a breeze. Thank you!
Website is easy to navigate and the products are described well. Thank you for such a nice experience!
ALL of the cookies were broken.
This was very disappointing and we will not be ordering them again
Fair prices, good selection, free shipping. Just what I needed!
Wonderful tea! We buy from the English Tea Store frequently.
Awesome. Order all my tea from the English Tea Store and they have great selections.
I've ordered multiple times from the English Tea Store and I've never been disappointed. All the teas are as great as advertised. My personal preference is Yorkshire loose leaf tea, but Earl Grey is always a go-to choice too! I like trying different teas too and there's a good assortment of different types and companies.
Easy to search, easy to find, easy to buy!
The new pudding flavor looks delicious, but the biscuits ordered were not the image shown - very disappointing.
We vacationed in Ireland this summer and fell in love with Butler's chocolate! I looked all over trying to find it to purchase in the US and everywhere I found it, it was super expensive. So happy we found the English Tea Store! It was a great price and shipped quickly. Will definitely purchase from here again.
Quality tea. Love buying in bulk to keep the prices as affordable as possible
Easy ordering, great prices, and I received the tea on the exact day I was told it would arrive.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jane, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!