From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
There's no other place online where you can get so many different types of tea and tea-related merchandise for great prices and solid customer service. I recommend this store to all my tea-loving friends.
The items were carefully wrapped and secured. Nothing broken or dented and came in a timely manner. As these are presents. I have not had the opportunity to taste them which I look forward to doing
Don't bother getting a "tea chest" from this store. Quality is poor. In my case, very poor. The tea and other products are very good. And I thought the customer service department was very good. If they did not respond to my problem they way they did, I would not recommend this company. But they came through, so I would recommend the English Tea Store (but not the tea chests).
Good so far. Would like to have seen better pictures showing how the tea bags fit into the chests.
I ordered 4 Gracie violets tea cups and two arrived broken. I emailed customer service 4x. Sent a picture of the damage 2x. After the last time I sent the pictures I haven't heard anything back. I order a lot from The English Tea Store and am very disappointed with the lack of response
Dear Susan, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I think I'll keep on doing sales with you, as long as you will have me... Thankyou for the Tea.
Been buying tea for a few years now. Never disappointed
Quick, efficient. Hope delivery is the same!
Delivery was great as were pies.
Good selection of English teas and English wares. Promptly delivered
First time buying with this company. I really enjoy the teas I got and delivery was made on time.
Good customer service: friendly responsive and efficient in sending my order.
The swiftness and efficiency with which the order was handled was very impressive.
The fruitcake arrived in a timely manner and was extremely tasty.I even gave some to friends.
I will,unequivocally,consider buying again.
Thanks again English Tea Store and best wishes to You and Yours for a happy and healthy Holday.
Thank you for the swiftness and efficiency with which the ordered was handled.
I didn't have to wait long for the items to arrive,not to mention their respectful tastes were exquisite.
Intent on ordering again...likely something else though.As I iterated,I loved the fudge,but there's so many tempting delicacies to choose from,so I'll opt for one or more of those.
Thanks again and have a great and SAFE day!
My teapots were beautifully packaged. And the teapots themselves were in excellent shape.
I wish you also sold South African and Zimbabwean products. Thanks.
Thanks for the great tea. It's good to deal with someone who deals only in tea.
My shopping experience was very good. Easy to find what I wanted.
I found English Tea store to have a good variety of items for tea lovers!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dennis, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.englishteastore.com/return-policy.html. Thank you for shopping with us, we appreciate your comments as it helps us do better.