English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
I was able to purchase the tea i was looking for and then was offered a discount code.
Best selection of black tea I've ever found, online or off. Try mixing Scottish breakfast tea with Irish breakfast tea for an amazing "cuppa!"
I discovered English Tea store many years ago and have found it to be an easy way to try different teas, no matter where I was located.
Excellent Tea that came promptly as promised. Delicious
Shopping was easy, the products were fresh, and the customer service was even better. Highly recommend this store!
The site was very easy to negotiate. The selection was wonderful and had all the options that I had hoped for!
Is an online store with various products. They are very competent.
I had to ask for the tracking number but I felt like I was dealing with a real person and not a Bot.
Quick delivery, order was fresh, packed well! Very happy ordering here!
Easy ordering, good prices, great selection. Thought I'd give it a try and was glad I did.
Tea set was sent in envelope vs a box. It arrived in pieces.
French blend is wonderful and hard to find. I will order ongoing. Great customer service.
The shipping time was reasonable and the over all experience was satisfactory.
Haven't tried the tea yet.
The shipping seemed slow and It arrived later than I was told when it shipped.
Dear Customer, Thank you for your great review! We appreciate you taking the time to share your experience with us. We deeply apologize for this inconvenience and appreciate you bringing this to our attention. We’d like to invite you to save 15% OFF our Featured Teas here (https://www.englishteastore.com/teas-of-the-month.html)
The ordering process was easy and the products were as advertised. Most satisfactory,
It's December 13 and my order hasn't arrived! Last year it got here in January, but I decided to try One more time.
Dear Customer, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Fast shipping, Free shipping what is there not to like
Have been ordering tea from the English Tea Store for years and have loved every tea I've tried! I stick with black teas and their selection is wonderful. I know have a daughter, and we get to enjoy our cup of tea together!
I will definitely be a repeat shopper. So glad I found this site! Shipping was quick and great communication
As always, good service easy access everything arrived safely as ordered. Again this was highlybsatisfactory.
As always, good service easy access
It was very easy to order online and my tea came on time as promised.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
Dear Terry, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!