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business logo of English Tea Store

English Tea StoreReviews 5,562

4.8

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States
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English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
237
value
103
shipping
106
quality
104
This company responds to reviews on average within 19 days

Instant Feedback

23,187 reviews
Minnesota
1 review
0 helpful votes
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Good overall online shopping experience
December 21, 2023

I was able to purchase the tea i was looking for and then was offered a discount code.

Date of experience: December 14, 2023
Washington
2 reviews
0 helpful votes
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Love this site!
December 21, 2023
Updated review

Best selection of black tea I've ever found, online or off. Try mixing Scottish breakfast tea with Irish breakfast tea for an amazing "cuppa!"

Date of experience: December 14, 2023

Easy to use website, great tea
October 21, 2023
Previous review

I discovered English Tea store many years ago and have found it to be an easy way to try different teas, no matter where I was located.

Date of experience: September 21, 2023
Bahamas
1 review
0 helpful votes
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Excellent T. And came promptly
December 21, 2023

Excellent Tea that came promptly as promised. Delicious

Date of experience: December 14, 2023
Arkansas
1 review
0 helpful votes
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Great store!
December 21, 2023

Shopping was easy, the products were fresh, and the customer service was even better. Highly recommend this store!

Date of experience: December 14, 2023
Virginia
1 review
0 helpful votes
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The Perfect Boxed Set!
December 21, 2023

The site was very easy to negotiate. The selection was wonderful and had all the options that I had hoped for!

Date of experience: December 14, 2023
Washington
1 review
0 helpful votes
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They're okay.
December 21, 2023

Is an online store with various products. They are very competent.

Date of experience: December 14, 2023
Oregon
1 review
0 helpful votes
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Pretty good experience
December 21, 2023

I had to ask for the tracking number but I felt like I was dealing with a real person and not a Bot.

Date of experience: December 14, 2023
Minnesota
1 review
0 helpful votes
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Good service!
December 21, 2023

Quick delivery, order was fresh, packed well! Very happy ordering here!

Date of experience: December 14, 2023
Washington
1 review
0 helpful votes
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For a decaf black, it's pretty decent
December 21, 2023

Easy ordering, good prices, great selection. Thought I'd give it a try and was glad I did.

Date of experience: December 14, 2023
California
1 review
2 helpful votes
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Poor shipping
December 21, 2023

Tea set was sent in envelope vs a box. It arrived in pieces.

Date of experience: December 14, 2023
Jacob Y. — English Tea Store Rep
over a year old

Dear Terry, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Colorado
1 review
0 helpful votes
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Finally I found my favorite loose leaf tea
December 20, 2023

French blend is wonderful and hard to find. I will order ongoing. Great customer service.

Date of experience: December 13, 2023
California
1 review
0 helpful votes
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Good shopping experience
December 20, 2023

The shipping time was reasonable and the over all experience was satisfactory.

Date of experience: December 13, 2023
Florida
1 review
0 helpful votes
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Shipping seemed slow
December 20, 2023

Haven't tried the tea yet.
The shipping seemed slow and It arrived later than I was told when it shipped.

Date of experience: December 13, 2023
Jacob Y. — English Tea Store Rep
over a year old

Dear Customer, Thank you for your great review! We appreciate you taking the time to share your experience with us. We deeply apologize for this inconvenience and appreciate you bringing this to our attention. We’d like to invite you to save 15% OFF our Featured Teas here (https://www.englishteastore.com/teas-of-the-month.html)

New York
1 review
0 helpful votes
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Positive experience
December 20, 2023

The ordering process was easy and the products were as advertised. Most satisfactory,

Date of experience: December 13, 2023
North Carolina
1 review
1 helpful vote
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Order hasn't arrived
December 20, 2023

It's December 13 and my order hasn't arrived! Last year it got here in January, but I decided to try One more time.

Date of experience: December 13, 2023
Jacob Y. — English Tea Store Rep
over a year old

Dear Customer, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.

California
2 reviews
0 helpful votes
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Delicious
December 20, 2023

Fast shipping, Free shipping what is there not to like

Date of experience: December 13, 2023
Ohio
1 review
0 helpful votes
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Have been ordering tea from the English Tea Store for years and have loved every tea I've tried! I stick with black teas and their selection is wonderful. I know have a daughter, and we get to enjoy our cup of tea together!

Date of experience: December 13, 2023
Oregon
1 review
0 helpful votes
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What a great find!
December 19, 2023

I will definitely be a repeat shopper. So glad I found this site! Shipping was quick and great communication

Date of experience: December 12, 2023
Pennsylvania
1 review
0 helpful votes
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Superior performance, timely delivery!
December 19, 2023
Updated review

As always, good service easy access everything arrived safely as ordered. Again this was highlybsatisfactory.

Date of experience: December 12, 2023

As always, good service easy access
December 5, 2023
Previous review

As always, good service easy access

Date of experience: November 28, 2023
California
1 review
0 helpful votes
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My English teabags
December 19, 2023

It was very easy to order online and my tea came on time as promised.

Date of experience: December 12, 2023