From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Fun selection. We appreciated the wide variety of choices. Free shipping was great. Everything arrived in nice condition.
Found exactly what I was looking for. The purchase was easy and the delivery was fast.
Very good. Quick delivery. Came in time and all boxes were included.
Very good experience, received the cookies in a quick amount of time.
Love your teas and the reviews help me in selecting the ones I purchase.
Website is easy to order from. Items arrived on time. Loved the items we ordered. Thanks!
I have shopped the English Tea Store before and have always been satisfied with the merchandise. I received an email coupon for free shipping. I made my purchase and free shipping wasn't applied. I emailed customer service and was surprised by the tone of the response. The email was rude and listed conditions for the coupon that were NOT stated anywhere in the email and the email did not address the question I had asked at all. I will not be shopping here again.
Beautful selection. I can't wait for my order to arrive!
The gift was easy to order and arrived in good time.
It was easy to find what I wanted, and I'm excited to try the decaf loose-leaf!
I have been a customer for more than 10 years, and always come back to these blends with fruit flavors, spices and flower scents. Once I ordered the wrong tea and customer service offered to replace it, but I eventually kept the one and reordered the other because all of them are good.
I love having the choice of the different flavors of tea to suit my every mood and to remind me of home.
Every order is perfect. Every year I order my favorites for Christmas. The prices are great and the product comes in perfect condition. All my Christmas treats arrive in tack.
This store is easy to use. Orders are always correct.
Always the best experience, it's a solid ten from me!
Always the best experience, longtime customer!
Arrives in a timely manner. Everything intact & great selection
Easy website to navigate. Everything was in stock and ready to ship.
Great selection of tea. I make sure to check regularly for anything new and to make my usual purchases. The prices and different amounts are ideal, especially if you're unsure about a flavor or you want a large amount.
ETS shopping is always easy. Not fussy or complicated with no adds pushing me to buy more. Keep it up!
My family loves the Taylors of Harrogate teas, so I was delighted to find it at the English Tea Store site to give as a gift.
Very easy to order and lots of information regarding the products.
Overall, I depend on the English Tea Store for my Christmas needs and every year I'm satisfied with their array of merchandise. This year, I ordered a box of Victoria biscuits, and it arrived with the box opened, but the bag and biscuits inside still intact. This is a small infraction I can excuse because The English Tea Store usually gives great, prompt service. And if you've ordered Victoria biscuits or Jacobs biscuits before, you'd know that the Victoria biscuits used to come in a biscuit tin, but over the years they decided to cut down on costs. So it was a risk having it shipped to California. Preferably I would've liked it have been wrapped in bubble wrap just like my jars of marmalade and ginger preserve (which arrived wholly intact, along with the boxes of vegetable suet). I'm still satisfied nonetheless, and I'll still be a loyal customer.
All items were packed very well and shipped promptly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melanie, We apologize for this frustration and error with our Coupon Code! Our Marketing Team is investigating this issue, but in the meantime, please make sure you are logged into your account before trying to use the coupon code. If this still doesn't resolve the issue, please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. We appreciate your feedback very much, as it helps us do better.