From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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It was easy to navigate the website. The order arrived in a timely fashion.
Great selection of teas to choose from and shipping was quick and easy.
Very nice website with good descriptions of each and every item. They upgraded my shipping at no cost to me for free. They're the best!
Love the teas I have tried so far; have already placed an additional order to try more flavors!
My son in law has become fascinated with trying different kinds of teas. I found several here that I know he'll really enjoy trying. My husband really enjoys the English caramels since he can't have chocolate any more and I know my granddaughter will love the tins.
Order arrived quickly and is now wrapped for multiple Christmas presents.
Ordered tea on 12/4/2023 for a Christmas gift. Didn't receive it until after I notified your company on which date (12/19/23). It was finally delivered. This is now to late for me to send out of state unless I pay for priority shipping
The chocolate arrived in a timely manner and the quality was excellent. The prices are great
My dad loves bitter marmalade and you guys always have a variety at different price points.
Really great website and reasonable shipping prices.
Special treat on Christmas morning breakfast with family
I have ordered biscuits, candy, decaffeinated tea, English breakfast tea etc. the prices are so reasonable, and arrive in perfect condition. Everything is delicious and shipping is fast. Great for gifts or my own use.
Thank you!
I ordered biscuits at Christmas. Delivery was impeccable, the cookies were delicious!
My go to teas, as very fruity and tasty. Easy to use web site and updated shipping information.
Always appreciate updates on shipping.
I love this tea. The delivery is always fast, and I have never had a problem.
Good selection, good quality teas. Loved that they also had British chocolates.
Love these biscuits. I've been enjoying them my entire life.
And it's nice to find a vendor who packs them very well for shipping.
Received. Haven't tried yet but hope it is good and from England.
Excellent response time in fulfilling my order and shipping my purchases. I'm delighted to be able to access many of the goodies I miss from England.
English Tea Store has many choices and they seem to get better each year. Good people and customer service. I've been a customer for years. You would not be wrong in choosing this store as your go to tea store.
We love teas from English Tea Store. Especially all the loose leaf teas. Thank you.
Quality product, excellent price, sustainable packaging
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gail, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.