From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The website is easy to use. There were lots of excellent options. One of the teas I purchased is excellent. The other is mediocre at best. That said I will shop in the store again.
Nice selection of teas. This is the only place currently delivering a Sugar Plum Spice tea. The site was easy to use, with reasonable shipping fees. Product was nicely packaged.
Everything was exactly as promised and delivered on time.
They are very fast on mailing and all my orders are correct and they really package them so they come to you safely
Good seection of teas and other products
Needed to order Rich Tea biscuits due to a surprise shortage in the house - English Tea Store had what we wanted in the quantity we wanted (didn't want to find ourselves running out again any time soon).
Service was quick and easy and packaging was excellent.
Promised on 12th of December. However it arrived on December 18th... which was too late for me to give ot for my gift exchange at work.
Shipping was slow. Prices were a bit high. Overall quality was good.
Dear Christopher, Thank you for your great review! We appreciate you taking the time to share your experience with us. We’d like to invite you to save 15% OFF our Featured Teas here https://www.englishteastore.com/teas-of-the-month.html.
Easy to shop and great turnaround. Would use again
They have a large selection of British foods, especially for tea. This is the one place for British foods that I was able to find Clotted Cream.
As previously communicated. The roses were tampered with opened. Although the outer box was sealed well I'm now seeing from this survey request that it should have had a inner packaging that it did not.
Dear Patricia, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
So happy with my Christmas Crackers and the service! Thanks a ton! I'll be back'
I haven't yet tried these since I purchased them as gifts for an Irish-themed basket I am giving as a Christmas present. But, the purchasing transaction and delivery went very well,
Thanks for offering a great selection of English Teas
The shopping experience has improved over the many years I have been getting tea from you.
Very easy and trustworthy
The package was delivered in good condition
When FedEx delivered a batch of the marmalade, and a few jars were broken, the only ones that stepped up were The English Tea Store. Good communication, prompt delivery and reshipping the jars.
Good quality products, variety and prices. Speedy delivery and good customer service.
You must explain why you want me to do this twice. This makes no sense.
Packet labels do not match the website descriptions of two out of four teas. The other two selections are pretty pedestrian. I probably won't be ordering from ETS again.
Dear Jerome, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I want to visit UK so much, my ancestors are English and Welsh. Maybe someday. Your yummy teas and cakes are as close as I can get for now. Thank you
Great range of english Christmas treats at a great price and free shipping special offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!