From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Bought this as a Christmas gift for my mother in law (she loves it by the way). My gripe is that I paid the extra shipping.a charge of $30 to guarantee it would arrive by Christmas Eve. It arrived the 28th. I mean not even close!
Everything was perfect, but for some reason the Muscat Grape was broken.
Easy checkout, super cute high quality products, and great customer service!
First order never showed up. Second order had many delays and incorrect notifications. When it finally arrived, the tea infuser mug with lid -had no infuser! Nice try but missed the mark.
Dear Iris, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Fun and interesting to shop. I learn something about tea each time I shop.
Easy to understand. Thank you really enjoyed the items I ordered and I plan to most definitely order again.
Just navigate the site and place your order. Plain and simple.
Great product selection. But delivery can be slow.
They gave me multiple follow up emails to make sure that I knew my order was confirmed, shipped, and arrived. I was pleasantly surprised by the amount of care for the packaging and also by how informative they were. I loved the easy experience of ordering from English Tea Store and am definitely going to order my marmalade from them from here on out.
I bought the demitasse set to add to the original tea set with red tartan and poinsettias. I also enjoy the coffee mugs of the same pattern.
Order had some shelf wear and item was replaced promptly with no argument. Good company to work with.
I have been ordering my tea from the English tea Store for years. I get good service e and my products are delivered promptly. They don't carry all the teas I like, but most of them.
Good, easy. Relatively fast delivery. I am very satisfied.
Great prices with a wide variety and a very ez user friendly website.
Thank you English Tea Store!
The site is fairly easy to navigate. However, since I like to buy my tea in bulk, it is more difficult to find, but I usually manage.
I love the green tea with jasmine flowers, and I love getting it in bulk, so I do not have to shop as often. I have never had a problem getting my tea delivered. Am looking forward to getting my tea in a few days. Thanks!
Everything went well with my order. The teas are delicious! Will order from them again!
I had a wonderful experience navigating the website, no issues what so ever.
Good experience, I found the products I was looking for. Delivered on time. God prices
I ordered a lot of tea samples, over $150. They shipped it to the wrong address and the post office returned to sender, this was a Christmas gift. I caught it on the 20th of Dec. The shipping address was correct on the order what they did was shipped it to the wrong zip code. I contacted the company and they refused to re-ship on the 1-day to get the tea here on time (it was an option). I was told If I did not like the fact they would not ship on the 1 day option I could just cancel my order. As it was a gift for my adult son, I took the late shipment. Oh and they cancelled my complimentary gift for ordering so much tea as well.
Dear Paul, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to shop the online store and I was glad to find my favorite tea again.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rebecca, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.