From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fast shipping, reasonable prices, excellent availability
Person we spoke to was helpful and explained the program.
I wanted to try British chocolate and found it on this site. I found the price to be very reasonable. I received my chocolate bars pretty quickly. I also really enjoy the chocolate.
We are very please with the organic English breakfast tea we ordered. It came in a huge bag, it has delicious flavor and is nice and strong. We also ordered the Indian spiced chai and unfortunately it isn't our favorite- very strong fennel flavor. The two large bags arrived separately, I wish they had arrived together in one box. We will definitely be ordering the EB again.
Was able to get loose leaf and bags of multiple varieties.
Ordering on line and having tea delivered is a great convenience...
Tea is too expensive, and shipping is outrageous. I wish they would change one or the other
Love Free shipping since your Shipping is so Expensie
We have been unable to locate Twining English breakfast tea in extra bold. They have switched to Extra Strong and claim that it's the same formula; however, we find it weaker. The English Tea Store had the extra bold which we will continue to order as long as they have it in stock.
After Cost Plus disappeared many years ago I had given up finding them anywhere until I discovered English Tea Store. Thank you
I received the merchandise in less than 3 days. Carefully packed!
Easy and fast and the tea is perfect can't say enough about the overall experience was great
Easy to navigate web-store. Item is exactly as described, color as represented in description. Well packaged. Shipped and received in timely fashion. Very satisfied.
It was very easy to order this tea,especially since I was having a very hard time finding it locally.
It is very special tea,at a great price,and I can't imagine living without it.
Taylors of Harrogate sells the best Scottish Breakfast tea. I would definitely recommend to drink this brand and flavor of tea every morning and every night. The tea is fantastic! :)
The cost seemed high to me but I am a sincere fan of Mim Estate and was excited to find it. I thought it sounded expensive but then it arrived and was way more tea than I expected, It was a very satisfying experience. The delivery took longer than I would like but my over all appraisal is that it was a good experience and good value and I will shop here again.
I ordered some lapsang suchong teabags. Amazon's price had gone up a lot and I got a good deal and good service here.
So many varieties and great quality! Highly recommend
Easy to order. Nice set. Only issue was whoever delivered did not care that the order was fragile. The box was not in good shape, but fortunately the product was not broken.
I emailed to let them know about the Decaf Ty-Phoo tea. Only a computer response saying someone will be contacting me. I wrote again, this time credit was given for the 3 boxes, still no human communication. I wanted to let them know about the counterfeit tea, it happened about 4 years ago also. I was disappointed in lack of interest.
I ordered several different teas. The order was delivered quickly.
I went to purchase loose leaf teas and it was easy to find what I wanted and easy to order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tamara, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!