From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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They shipped the product without any protective packaging. Both items arrived broken and shattered.
One item in their favorite is they refunded my money after I send them a picture of how the products arrived
Great products, easy to order...thank you!
I ordered these mugs for my sisters birthday.
She had a big smile when she saw them!
Thanks again!
I was looking for a traditional small tea pot - for one person. And I found it! In several colors. The price was very reasonable, the quality is excellent. I'm very happy.
Couldn't find my peach Maman preserves anywhere, but you had it. It was priced fairly and free shipping. I'm very happy and will buy again.
I was sad when the convenience store me stopped selling fresh brewed peach tea. I found the cold brew peach tea bags. They are wonderful. I can easily make my peach iced tea anywhere I like.
I always buy my bulk tea from them. Great packaging and quick shipping. Great prices.
I love the tea and I love the prices.
Delicious treats for my British sister-in-law and family. Easy to shop and navigate the site.Quick delivery and packaged well. All you have left to do is enjoy!
I'm so glad that in my search for tea, I came across this website. I was able to find the brands I was looking for. I am saving this to my favorites and will be a repeat customer.
Was looking for southern rubs. My last order was from the BBQ Guys, but they stopped making it. Was grateful for the quick ship and delivery.
Amazing snacks I can't find near me and I enjoyed them growing up
Yummy honey with a deep,rich flavor. Delicious in tea, on toast and oatmeal! 👍👍👍👍
Experience was 10 out of 10! Would order from the English Tea Store.
This was my first purchase. I bought the EST Honey Sticks in Clover, Lemon, Mango, Mint, and Peach in the 20 count packs. I've only tried the Clover, Lemon and Mint flavors so far. Pricing was reasonable, product packaging/material was great with fast shipping. Overall, I'm pleased with my shopping experience and purchase. Will shop here again.
Easy to navigate, great service, and really good value!
Very satisfied with service and product. Been looking for awhile.
Quick and easy, exactly what I wanted with no problems.
Easy ordering. Arrived with care. Would probably order again.
The website is fairly easy to navigate. My overall experience was good
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vivian, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!