From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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They have my favorite teas and chocolates! My wife is a fan of UK chocolate, even though her favorite was not in stock, they had the tea and other chocolates to enjoy!
Items not in stock, could not change my password after 4 tries I stopped bothering
Fast and easy process, items arrived carefully packed.
Great website, detailed description of teas, a good variety and generous loose tea samplers. I will come back to this store!
It is easy to navigate the website and there are multiple ways to pay.
The website was simple streamlined and easy to order from. The tea was shipped within a day or two of my order, and arrived 5 days later.
The pot arrived with the top handle broken. One of the pieces was not in the packaging. I doubt if it left the factory intact. Poor shipping QC.
Happy with most of the products. Wished customers are informed of short dated items on website prior to purchasing.
Very easy to shop. Made for a really great birthday goody bag.
I've loved every song experience with ETS! They ship fast and everything gets here like it should!
Thank you very much for the variety and quick delivery
Easy to navigate on the cite and absolutely loved the selection of products.
Payment was confusing. I want to pay with AMerican Express card not PayPal.
I hope that I won't be charged twice.
I've had these teas before at a getaway vacation. My husband and I really enjoyed them.
The price is very reasonable. It is about $10 per box of 80 teabags in comparison of about $14 per box with Amazon.
I received the package within a week after ordering. I think it's okay.
So easy to get good treats! Thank you!
Too bad the allsorts were in such limited quantity that I couldn't get the bulk discounts. I love me some allsorts!
Found what we were looking for and more. Variety of tea and and smaller sample sizes makes trying something new easy on the wallet. Everything we ordered arrived undamaged in a reasonable amount of time.
I found the product I wanted by using the chat icon,they promptly sent me a link that took me to my request,and the checkout procedure was fast and easy as 1,2,3.Thank you team!
I was very pleased with my items, it's very hard to find them in the stores
The experience of ordering the tea was good -I just was not pleased with the teas. I have a friend who will take them and possibly use them.
Dear Laura, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharon, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!