END.Reviews 183

Never received anything including the tracking number. The customer service doesn't exist. Filled a dispute with my bank hoping I can get my money back. Never buy from them! They're scam!

This is unacceptable that End. Didn't reply about anything since i order a jacket on 22 Nov and i have tried to contact End. For so many time. All its reply left was suggesting to view the FAQs but it doesn't helpful at all. They has created a label number of my parcel at Fedex on 22 Nov and the status didn't have any update. I have ask for help to Paypal as well and i am hoping this nightmare can come to the end.

Outrageous! Please avoid. I'm never buying from End again. I spent £580 with them online and 3 of the items from the order (2 of which are presents I've not been able to give people) were missing. From the items that did arrive 1 was faulty and is too big to send back via their online service. I have contacted them 4 times and have not had a response back. I had an automated response saying they'd get back in tough within 5-7 days and they haven't. Absolutely awful. So disappointed.

I ordered an expensive jacket a few weeks ago and it has never been shipped and nobody will respond to me except auto-generated replies. This is a complete scam at this point, they continue to lie about delivery times and promote new products while not fulfilling orders.

It's been more than 10 days placed an order with them and still my order hasn't been processed, they don't respond to any of my follow up phone calls or emails, so be aware before making any purchase

This company does NOT EXIST. Save your money as they took mine, and I cannot get a refund since they keep responding with the same template emails. They are a fraud. Avoid them

I used to order from END consistently with no problems but their customer service and accountability has become horrendous.

They shipped a large order of clothing earlier this year to my address in the US and did NOTHING when the shipment was stolen! I had specifically asked for the shipment to require a signature but someone signed the wrong name and END did nothing to help and effectively told me to shut up and take the loss.

For a customer who had spent thousands of dollars over the years, what a way to repay loyalty!

The clothes are correct but I would not want to deal with their customer service ever again and would rather buy from any other online outlet who treat their customers with respect.

And after all this? They suspended my account instead of handling this with decency or accountability!

Laughable

Had an issue with an item being mislabeled on their site. I was told it wasn't their problem and that if I wanted a refund I would have to spend $60 on returning it myself. I think they hire sociopaths for online customer service as it was just ridiculous how incompetent they all were.

I placed an order and they charged my card and i have heard nothing from them in weeks. I tried to change the order and have not received a response. I subsequently tried to cancel it and, again, no response. I suspect that this operation is a scam.

Ordered a pair of shoes and charged only to wait a week for shipping info but instead I got a email saying we cancelled your order without any explanation whatsoever and there email say 5 days for a reply nah I'd advise you not to purchase anything from this company no matter how bad you want that piece of clothing or shoes

Been buying from end for a while. I really liked this company. Items were received within 3 days. The packaging was always nice with a card. This last purchase was delayed so not a big deal to me. It was a xmas gift. Paid for a givenchy smeakers and balenciaga sneakers. The givenchy were used sneakers. The bottom looks worned. The sneakers are creased. I am quite disappointed and will never buy from them again. Stay away. If I wanted used I would go on Ebay.

I placed an order for a pair of Nike Air Force 1 sneakers that I couldn't find for a reasonable price on any US websites. I ordered them on November 8, and the estimated arrival was November 14-15. After receiving the shipping notice, my order just "sat" for a couple of days, with no updates. I thought for sure I wasn't going to receive them. Sure enough, within 2 days, the shipping updated and I received my order on November 14. Extremely happy with my purchase. I will definitely order from them again.

I ordered from END CLOTHING for the first time and will never order from here again. After 3weeks, the item I ordered has not shipped or been updated since placing the order (The "expected" delivery date was 10days ago). I've received three auto generated emails about "delays." From my experience "customer service" (which is non-existent) does not respond to your inquiries about your order directly. I had to open a case with my bank and get a charge back for my order not being shipped out after putting in numerous requests cancel my order due to a non-shipment. I think three weeks is more than a reasonable amount of time to handle a simple order. In my opinion you should not order from here, as they do not ship your products or respond directly to inquiries, but will try and keep your money after NOT holding up their end of the deal: AKA SCAMMERS

Why would someone looking for slide-on type of shoes without a back - obviously someone looking for ease of wear and comfort over fashion - then want the toes to be pinched to the point the shoes are unwearable? And unfortunately as an international order, they won't pay for me to return it - and I just checked and it would cost me JUST as much to return the shoes as my purchase did! It was so hard to even find the kind of shoes I was looking for, but I never should have gambled on the UK store. I tried checking sizes and the length is right - held it up to my current shoes needing replaced to make sure - but they are way too damn narrow and I am PISSED. Also, I don't always get to opening packages right away and they only give a FIFTEEN day window for returns! That is RIDICULOUS! I thankfully did fall in the window but not by much and am kind of mad about that too - but it's a moot point since they won't cover shipping and it's not worth sending back. So disappointed in this place.

Do not buy from this company! They've sent me alf my order but claim they've sent the entire thing. Customer service is impossible to get ahold of and they wont issue a refund.

The box is literally too small to hold 2 bottles of the lotion that I've ordered.

Brutal. Con artists! Hidden costs, bad customer service…. Just brutal! I will never order from them again.

These guys said I would get my order in 2 days yet it took 3 weeks. I ordered a hoodie for 160 thinking it's a great deal and ended up paying 150 to FEDEX for some fees that were never disclosed to me. This is bull$#*! and Ima get my bread back. $#*!ing scamming $#*!es

END Clothing has good collections, their buyers need a raise, and the pricing is great. However, they don't calculate tax and duties for international shoppers, and this is very annoying. I got stung by FedEx fees a few times.
I don't understand why they can't include tax and duties like other platforms, i. E. farfetch, Mr Porter, net a porter.