First off I am a Mancunian from UK, living in NYC. So I thought, I am going to give my UK Brothers some of my business for a change. What a fking mistake that was!
I spent $9k on gear on END app, great gear - good selections. I got an email from FEDEX Shipping Customs Officer about 4-5 days after ordering. They sent the email direct to me, and cc'd END in. They were asking for details on all the products, from the various suppliers of the clothing and sneakers, before they could fwd on the shipment. Obv this is meant for END. I responded immediately, and passed this over to END to be responsible. When I sent that email, i got a generic response from END (BOT/Platform) "Thanks for your inquiry, END are experiencing high volumes of blah blah blah." I knew in that instant, that because these emails were not going to a real person straight away, that this was going to be an ordeal to get executed / done with urgency and with thorough follow through. Fast fwd another week, i was in comms with a CS rep from END, PROMISING me that it was all getting resolved and that I would get my items. I was pissed off, even at the thought of my paid for, luxury branded sneakers and clothing, sitting in some hot and dirty hole in Fedex customs space, in 90f heat - never mind the fact that this was now 2 weeks and still i'm chasing these people. It gets worse. I was also in comms with the Fedex head of customs / shipping - who told me, even after Caitlyn (END Rep) promised me they were all over this, that he had heard nothing from END, no response, no notification, nothing. So i escalated my anger and issue within END. What did that do? Fk all...so now, the shipment has been sent back to END, and once they lift their lazy arses and sort through their failed efforts, only then will they refund me. Hahahaha - its laughable, because this morning, they actually sent me (or their BOT platform did) a survey asking me "tell us about how our service has been" - I mean, its laughable because the very fact that they're sending that, to a customer who's kicked up a storm like this, tells me everything I need to know about them as an outfit, careless / unprofessional and not ON IT like their customers need them to be. AVOID LIKE THE PLAGUE - Esp if you are in NYC / USA.
Back to ordering from trusted and tested depts now. I order 10's of thousands $ gear every year, and its foolish of me to change what wasn't broken. But you trust and hope that a reputable business are able to get things right. END, is NOT in that catagory. FACT.
Will not order from this company ever again…
This was my first experience with END. And I'm not so happy obviously from the one star. I ordered a Commes Des Garcón T-shirt for an event. It was shipped on time but FEDEX delivered my package to some unknown individual that does not live in my house. I contacted END to get a refund because I did not receive the package and the event had passed and after asking my nearest neighbors no one claimed to have signed for the package. I emailed END and received a response the same day, on June 18th. I was told I would have to wait for an investigation to be opened with FedEx (I had already viewed the slip online of the delivery and was gone the entire time with a working CCTV system-no one from FedEx came to my door). When I went to follow up with END on June 30 th I received an email response from END that the investigation had not begun because I did not respond to their email on June 18th, which I had actually answered all questions asked of me and even sent a copy of the FedEx delivery signature slip. Now two weeks have past, I have not received the item that I ordered, no refund not even an open investigation. Bad business will not order for END again as this experience left a bitter taste. I am adding to my review as the handling of the investigation of my missing package has gotten even worse. FedEx made contact with me after I basically did End's job by initiating a claim with FedEx for a package that I never received. Turns out the package was sent with the option to leave it where ever, it was not left at my address. FedEx did not provide and address and I already checked with my closest neighbors. FYI I live in Brooklyn NY and this one block contains upwards of 50 houses some of which are apartment dwellings. End has now responded to my numerous emails and informed me that I have to go a file a police report for a package that I never received, with no address for the delivery site after they selected a delivery option of "anywhere" delivery with FedEx. They are refusing to refund my form of payment and clearly have no insurance for their merchandise or shipping. Now as the consumer I am supposed to assume further responsibility for investigating a package that I never received as well as be at a lose for my $110. I would give zero stars right now if I could.
Do not order from END. Your package will not be insured and you will be at a loss if anything occurs with the delivery.
Nothing I never received my order
I placed order *******760 on Thanksgiving weekend. I wanted to cancel one item a few minutes after ordering when I realized it wasn't 100% cotton but I was told "Unfortunately, at this late stage I am unable to amend this order." Insult to injury, the items didn't ship until OVER A WEEK LATER. The pkg arrived much later than the ship date, and not because of Fedex.
Items were: Converse shoes, APC sweat shirt, APC sweat pants, APC petit standard 2%elastane pants, and APC petit standard raw denim.
Other than the sweat pants, I gave the items as a Christmas gift. The Sweatpants were good: new and odorless as expected. The shoes were new/fine but strangely smaller than other same sized converse...
However, both petit standard pants and the sweatshirt REEK of cologne! And stunningly one was MOLDY!
They smell like someone swam in perfume/cologne before wearing them for a day, or someone intentionally sprayed them with cologne or something. To be honest, occasionally items ordered from APC's website have a very mild (<2/10) cologne odor, however it always washes out. These items from END are STANKY (8/10); the Sweatshirt was less, like 5/10 stank.
And amazingly the denim Petit Standard had MOLD on it. LITERALLY MOLD spots... It first looked like it had flour or something on it, but on closer inspection IT WAS MOLD and smells like mold plus cologne. Nothing else I have is moldy, they were stored and wrapped just like the other garments, which didn't have mold.
We tried washing the denim with a couple products and the mold seems to be gone but the cologne is STILL THERE!?!
By the time the items were opened, it was too late for returns. So I pretty much paid $600 for sweatpants and an awkward xmas gift time. We have no idea what to do with these so called new items lol. Thanks a lot. I was excited to order more from this website. Very glad I didn't.
IF YOU HATE PERFUME/ COLOGNE, DO NOT RISK ORDERING FROM NOW! I don't even hate perfume, a little is ok, but holy heck these items are stronger than a bottle of axe body spray. The smell sticks around too, it doesnt wash away and it hard to wash off skin!
Be aware of poor customer support, make sure you dont have to change your order after placing it, expect slower shipping depending on time of year, new items could come with lots of perfume (possibly used/worn and returned before?)
Sweatpants which came new as expect, others were unusable
IN OTHER WORDS IT'S FALSE ADVERTISEMENT AND BAIT AND SWITCH.
I RECEIVED A GENERIC 25% OFF WITH "EXCLUSIONS MAY APPLY" BUT NO LIST OF EXCLUSIONS ANYWHERE TO BE FOUND.
THIS IS THE 2ND TIME THEY DO THIS AND I AM TAKING MY MONEY ELSE WHERE FROM NOW ON!
My time actually means something to me and having it wasted is unacceptable!
Today June 7th, 2018 i received an email with such an offer from ENDCLOTHING.COM again.,. I get to the check out stage and promo code fails to deduct 25% off. Luckily, chat was available. This is the result:
Chat started: 2018-06-07 05:00 PM UTC
(05:00:51 PM) Enrique: VIPSALE promo is not working
(05:00:53 PM) *** Bea joined the chat ***
(05:00:54 PM) Customer Service: Thank you for joining our Live Chat service. A member of the Customer Service Team will be with you shortly to assist with your query.
(05:01:49 PM) Bea: Hi there
(05:01:57 PM) Bea: What item are you using this on
(05:02:43 PM) Enrique: adidas. On the email i received no specific instructions as to what the promo was valid for
(05:04:23 PM) Bea: Let me have a look now
(05:04:45 PM) Enrique: Exclusive Sale Preview 25& off for a limited time. I received the email today.
(05:05:09 PM) Bea: Do you have a link for the product?
(05:05:31 PM) Enrique: link for the product? I don't understand.
(05:05:52 PM) Bea: what adidas item are you trying to buy?
(05:05:58 PM) Bea: the full description name
(05:06:06 PM) Bea: then I can see if this is in our VIPSALE
(05:06:09 PM) Enrique: they're in my cart now. Do you have access?
(05:07:06 PM) Bea: Let me have a look now
(05:07:56 PM) Bea: is this the correct item https://www.endclothing.com/us/adidas-x-wings-horns-bomber-jacket-br0170.html
(05:08:54 PM) Enrique: Listen I love END. But this is the second time you guys send me an offer with no specific exclusion or instructions as to how to apply. It just seems as though there is either false advertisement tactics or a bait a switch issue which is upsetting.
(05:10:16 PM) Bea: I am sorry you feel that way Enrique
(05:11:33 PM) Enrique: Bea. I appreciate your gesture. But that doesn't quite fix an ongoing issue. I just wish there was specific instruction on the face of the offer email. That way the client can read and not have time be wasted
(05:12:01 PM) Enrique: is there an actual code that can be applied is it it on an item by item basis?
(05:13:09 PM) Bea: Yes I totally understand and I will pass that information on to our management team. That is an actual code customers have to enter code at checkout, the are EXCLUSIONS so if the code doesn't work at check out that item is not included
(05:13:59 PM) Enrique: I have 6 items. All adidas. None of them are discounted via promo code.
(05:14:38 PM) Bea: Unfortunately these item are not included in the VIPSALE if the discount code does not work at checkout
(05:15:10 PM) Enrique: why is the exclussion verbage not readily available on the face of the email offer?
(05:16:09 PM) Enrique: why is the exclussion verbage not readily available on the face of the email offer? Thanks. I don't expect my concerns to affect the way marketing is sent out. I appreciate your Time
Bea. I realize it's not your fault. I am however very disappointed.
(05:17:34 PM) Bea: Unfortunately we have over 500 brands on our website so we are unable to have a list of everything is not available for the VIPSALE. I do apologies for this. This is why it says EXCLUSIONS on the email itself
(05:19:14 PM) Enrique: so there is no actual exclussion list to read through. Disappointment is inevitable?
(05:19:59 PM) Bea: No unfortunately not if the code does not work at the checkout then the item is not on our VIPSALE
(05:20:07 PM) Enrique: thanks Bea. Have a great weekend. That's an actual wish. Not sarcasm. I'm sorry you had to field this concern.
(05:20:12 PM) Enrique: take care.