website thubmnail of Emmacloth

Emmacloth

How would you rate Emmacloth?
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GB
1 review
5 helpful votes
Follow thalia h.
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DISGUSTING! AVOID
January 1, 2020

I had ordered about £300 worth of items on multiple occasions, clothes have been delivered to me with dirt on? Ive had to wash most items before even wearing them as there are huge black stains allover. Ive also had to sit and hand stitch items that ive got out of the box as they have come already ripped or missing stitches! Items are NOT what they look like in the photo, quality is awful.

Date of experience: January 1, 2020
GB
1 review
5 helpful votes
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Ordered over £300 worth and shipping was fast. But when emailing for the past week consistently, I have received no reply. I want to return items I am not satisfied with yet there is absolutely no response but we're quick enough to take my money and ship the items to me.
I will be taking this matter further if I haven't heard anything within the next week.

Date of experience: May 17, 2019
Bermuda
1 review
4 helpful votes
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Disgusted
November 6, 2019

Such a shame that these fraudulent companies exist and are ALLOWED to continue to not deliver as promised. I wish there was a way to get them shut down. If only they made the merchandise with quality fabrics and made them exactly as advertised they would make money. Sickens me that people are so deceitful.

Date of experience: November 6, 2019
Florida
1 review
9 helpful votes
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Emmacloth is a fraud
August 1, 2019

The website clothing looks totally different when you receive it. Their clothing quality sucks to say the least. I returned the clothes and didn't receive the full refund, they promised me a shipping label on my account, couldn't find it because the lied, I had to pay my own shipping for$80, so I lost $100 just. By making an Oder. Please do t do business. With them

Date of experience: August 1, 2019
Pennsylvania
1 review
19 helpful votes
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I own a small boutique and have been trying different vendors to access the quality of the clothing. I may have to take these purchase to a flea market just to get my money back. The sizing of the Brown White Long Sleeve Color Block Sweater is quite tiny. The Large fits more like a medium. I love the styling in the photo on the site, but the sweater portion of the piece does not give at all and is not soft on the inside.
The Grey Shawl Collar Eyelet Longline Cardigan is okay, you get what you pay for. One of the sweaters already has a hole in it. It does not pay to ship back and it looks like many people have had problems when trying to return. I will cut my losses.

Date of experience: September 14, 2017
Lexie L. Emmacloth Rep
over a year old

Hi Lisa,
Thank you for choosing our website, we are so sorry for letting you down.
We would be happy to assist you in exchanging or returning any items that you are not satisfied with, please submit a ticket on your account, our customer service will help you to solve the issue.

Sincerely,
Emmacloth Customer Service

Canada
1 review
6 helpful votes
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The quality is just awful! Has nothing to do with what they advertise on their website! I paid just over $50 for one item and when I tried to return for refund, they said I have to pay the delivery (with tracking #). So guess what, this way of delivery to China is over $50 So its not worth it. Im stuck with this piece of garbage.

Date of experience: June 26, 2019
Indiana
1 review
4 helpful votes
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This is the worst quality of clothing I have ever experienced. I cannot say it enough, avoid them like the plague! I opened the box and there was nothing that looked like the pictures and I also got random stuff that I didn't even order! I reached out and they never responded!

Date of experience: October 5, 2019
GB
1 review
4 helpful votes
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Very poor quality
May 30, 2019

I have just received my order and am extremely disappointed. The sizes are wrong. The quality is appalling and the clothes are not the ones in the pictures. I am going to have to return the entire lot. Have e-mailed about a refund and am awaiting a response. Can not stress highly enough how awful these clothes are.

Date of experience: May 30, 2019
New Jersey
1 review
0 helpful votes
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Don't waste your time - scam
August 24, 2021

I ordered a dress from here (big mistake). It came in and was too big on top. I sent an email asking for the return address like their website states. In the meantime got the dress ready to send back. Got a response saying to explain what was wrong and asking for pictures. I said no and was asked for pictures again. After over a WEEK of back and forth asking for the return address and never getting it, I put in a dispute with PayPal. They responded and gave me a FAKE address. I'm disputing the charge with my credit card. Absolutely the WORST costumer service. Don't waste your money. Fashion Nova and Shien are wayyyyyy better and even cheaper. It's a scam, they have multiple sites that do the same nonsense.

Date of experience: August 24, 2021
New York
1 review
13 helpful votes
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I spent over two hundred dollars and I was so dispointed with the quality of the products. Some of them were okay, the rest of the clothes didnt look like the pictures on the website and the quality was horrible. A good thing about them is the shipping, which is extremely fast.

Date of experience: June 14, 2018
Tennessee
1 review
14 helpful votes
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$#*! clothing
March 26, 2017

Looks nothing like it does in the picture. Cheap quality, horrible business ethic. Don't buy from here. Seems like a scam business to steal your money for poor quality clothing and terrible return policies

Date of experience: March 26, 2017
Lexie L. Emmacloth Rep
over a year old

Hi Sara,
Thank you for ordering from our website, we are so sorry for all the troubles.
We would be happy to assist you in exchanging or returning any items that you are not satisfied with, please submit a ticket on your account, our customer service will help you to solve the issue.

Sincerely,
Emmacloth Customer Service

North Carolina
1 review
17 helpful votes
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Mixed
December 13, 2016

I've actually placed 3 separate orders. 1 sequin dress which was exactly as pictured and an excellent deal for $5. It literally looks like a $100+ dress. The other was an open backed lace top, satin bottom. The fit is horrible, the skirt does not have the amount of fabric advertised and it looks very cheap. It was $20. The last also fits poorly and is made of a heavier jersey. It looks like an Amish dress from the front without a back. Shipping was super quick on first 2 orders the second took 4 weeks.

Date of experience: December 13, 2016
Washington
1 review
12 helpful votes
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Very satisfied!
June 22, 2017

I've ordered several maxi dresses thru Emmacloth and I've been satisfied by each one. Fit well, good quality, and would order again. Thank you for making modest affordable dresses available. Meri

Date of experience: June 21, 2017
North Carolina
1 review
14 helpful votes
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Good for the cost
October 12, 2018

I did a trial order through the website to make sure the quality would be up to my standards and because I'd read the reviews. I ordered three different pieces in a 1XL to see what sizing was like since I own an online boutique that caters to plus size women and I know how sizing can be tricky with clothing coming from China. The jeans I ordered fit well enough, if a little snug. They do have some stretch to them so i think in the long run they will work out well. I also ordered a navy blue polka dot dress with a sash piece that is not connected. It was off the shoulder and fit surprisingly well. Usually dresses from China do not fit plus size women all that well, but this piece was good. My last item was a shirt. This sadly to say did not fit as I expected. It looked good, the quality was ok with some string loose in the stitching. The fit was small and tight across the chest and I am a bra size D. So for shirts, if you are a plus size, I say size up and if you are reselling it, make sure your consumers know this. The pants fit well as did the shirt. So, not a bad purchase and I will be ordering from them again to fill out my site and have more offerings for my customers.

Date of experience: October 12, 2018
Kentucky
1 review
6 helpful votes
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About a year and 2/2 ago I sent back to dresses sizes run small... they said I would get refund never did... I liked some stuff but most ran to small!

Date of experience: October 21, 2018
Maryland
1 review
28 helpful votes
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Fake site!
October 31, 2016

I made the mistake of purchasing here, they sent me a fake tracking number and tried to blame fedex, when i contacted fedex they had no package. I have contacted the site several times for a refund and they refuse. They say "if i cant my package and im unsatisfied i can return it. Stay away!

Date of experience: October 26, 2016
Lexie L. Emmacloth Rep
over a year old

Hi Lisa,
Thank you for ordering from our website. We are so sorry that your recent experience with our website was not a positive one.
You can submit a ticket on your account if you need any help next time, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.

Sincerely,
Emmacloth Customer Service

North Carolina
2 reviews
5 helpful votes
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Cheaply made
May 29, 2018

The actual garment pieces do not look like the pictures. The garments are cheaply made and run extremely small. I order a size large in everything, but the dresses actual fit like smalls.

Date of experience: May 29, 2018
Germany
1 review
9 helpful votes
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I ordered 3 things. Two of them were just like I expected but the third looked too good to be true for that price and - as I expected, I got the CHEAP COPY of the Shirt (This one: https://de.emmacloth.com/Blue-Lapel-Vertical-Striped-Blouse-p-*******-cat-1733.html). The shirt that I got worths 2 euro on some cheap 2nd shop market. And I wouldn't buy it there, it is like made of paper.

So - don't order things from foggy photos, they probably don't have the originals in the shop and you will get sh*t.

Date of experience: March 14, 2017
Lexie L. Emmacloth Rep
over a year old

Hi Dra,
Thank you for choosing our website, we apologize that you have had a dissatisfying experience with your order.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue.

Sincerely,
Emmacloth Customer Service

Georgia
1 review
5 helpful votes
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It's okay
March 9, 2017

I ordered a motorcycle moschino inspired skirt. I ordered it in a M. I guess you can say it fit true to size. It looks how it looks in the picture but just a tad shorter. It also has that fishy fake leather smell. I also ordered a tshirt dress with a pitched on the front and the way they folded it the picture was melting because the tshirt dress was sticking together. I ordered a L in that and that fits like a small. I ordered on Feb 28th and my items came on March 8th. Not bad.

Date of experience: March 9, 2017
Tennessee
1 review
1 helpful vote
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Horrible
July 5, 2020

Cotton items were not cotton. Items were see through. Everything came with Shein label so we can't sell retail as anyone can shop Shein for our cost. AVOID THIS COMPANY!

Date of experience: July 5, 2020

Overview

Emmacloth has a rating of 1.9 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Emmacloth ranks 1632nd among Women's Clothing sites.