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eManual Online

How would you rate eManual Online?
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Illinois
1 review
1 helpful vote
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Best guide
October 15, 2021

This New Holland TDD handbook from eManualOnline was quite helpful in repairing my old tractor. It includes step-by-step directions as well as a list of required tools and parts.

Date of experience: October 14, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Sylvia - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Netherlands
1 review
0 helpful votes
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Great features
March 28, 2021

It's irreplaceable Emanual. This manual has all the features. Their vehicle manual never disappoint anyone. It's the best for the beginners. I highly recommend everyone to try this site once

Date of experience: March 28, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Emma - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

Israel
1 review
0 helpful votes
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Bought a 2010 Chevrolet Silverado 1500 Service & Repair Manual from this site. I am very happy. I got a lot more then what I had expected. Manual is very very good. A must have.

Date of experience: May 1, 2018
GB
1 review
0 helpful votes
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Quality Product
May 30, 2021

After I purchased this manual, now I am able to take decisions on different topics regarding reparing and all. It's very safe manual and very knowledgeable.

Date of experience: May 30, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Olivia - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Switzerland
1 review
0 helpful votes
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After buying the manual, it didn`t work to download. I wrote a short email and immediately I recieved the explanation and the solution. I will again every time I need a manual. THanks

Date of experience: March 26, 2018
California
1 review
0 helpful votes
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Worked like charm
March 19, 2021

This is a great guide and is pretty simple. I am a certified repair-dumbass and it's taught me a thing or two. Seriously, if it can help me, it can help you. Don't hesitate, just buy it

Date of experience: March 19, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Endri - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

New York
1 review
0 helpful votes
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Provided every detail
April 20, 2021

I've come to expect good manuals from e Manual Online. Wasn't disappointed. This was also the first thing I bought for my radio That and a repair tool kit, I'm feeling ready now.

Date of experience: April 19, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Mason - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

Washington
1 review
2 helpful votes
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Good manual
February 5, 2021

Used this eManulOnline manual to fix my old Tacoma. I found that the secondary winding voltage runs through 5 (FIVE!) different fuses. I checked ALT, BAT, ALT2, INSTR, and who would have expected the 10A GAUGE fuse was the culprit since the gauges appeared to work? You may want to visit your automotive engineer and bring a crowbar for a lively discussion on some design decisions, but these manuals will pay for themselves in your first shop avoidance.

Date of experience: February 5, 2021
Jonathan T. eManual Online Rep
over a year old

Hi David - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

Czechia
1 review
0 helpful votes
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Did the job
April 19, 2021

Exactly what I needed. Just purchased a JOHNSON EVINRUDE OUTBOARD. Needed to clean the carburetors and had very detailed instructions. Had no problems understanding the step by directions. Glad I purchased the manual and I know it will come in handy again.

Date of experience: April 19, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Alison - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

Australia
1 review
3 helpful votes
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Useless
December 13, 2021

Ages to get the wrong manual can not contact the wed site they have my money however
Avoid like poison

Date of experience: December 13, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Brag - I'm sorry to learn about your recent experience. You have numerous ways of contacting us, and to list a few:

1. Contact us form on our website which clearly says "Contact Us" in the middle of the header - https://emanualonline.force.com/s/contactsupport
- The Contact form also has our support email address which you can use to send us an email if you don't want to fill out the form.
2. All emails sent by us, which includes your order email confirmation, has a reply-to address that clearly shows: support@emanualonline.com
3. We are present on all social media platforms, Facebook, Instagram, Twitter etc. - so you could have contacted us through there.
4. A google search of emanualonline customer support will have given you many more options to contact us.

This leads me to believe you have made no concerted effort to contact us, and I assume that this is not an actual customer/ real shopping experience and is a fake review from a competitor. If I have got this wrong then I look forward to your order number or case ID. I have requested verification of your purchase and other details directly through Sitejabber and I look forward to the details.

Jon
Customer Relations@ eManualOnline

Kansas
1 review
6 helpful votes
Follow D A.
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Scam website, they don't actually sell manuals
August 30, 2021

This company doesn't actually sell manuals or eBooks, despite what their product photos showcase. They instead send you a Virtual Machine file that is gigs of data, they give you very vague information on how to access it, and in my case, it couldn't even be accessed. I was literally blocked from accessing the content. The Virtual Machine doesn't connect to the internet, even if you change the network settings around. Requested a refund, because it shouldn't take 2 hours to access a "manual" that isn't even actually a manual. They refused, and they eventually accused me of trying to scam them. If you're looking for actual manuals, or eBooks, this is not the site for that. If you love spending hours downloading needless software that has nothing to do with manuals, and troubleshooting how to make it work and coming up short until you're forced to speak with a customer service rep, then you're going to love eManuals Online - less emphasis on the "manuals" part.

*update* I had to force PayPal to get me a refund. The "response" that was given to my review by someone from the company saying they reached out to me via private message, they didn't actually do. So not only are they going to scam me on a product, but they're going to scam people reading my review as though they do outreach to resolve issues when they actually don't. Beware purchasing from these jokers, you might have to do a chargeback when you realize they just scammed out.

Date of experience: August 30, 2021
Jonathan T. eManual Online Rep
over a year old

Hi D A - I'm sorry about the experience you've had. Can you please kindly provide me with your Case ID or Order number, so I can look into this right away. I've privately messaged you and look forward to your reply.

Jon
Customer Relations@ eManualOnline

New York
1 review
0 helpful votes
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Worth every penny
August 13, 2021

The Cummins MerCruiser eManualOnline manual is excellent for those that want to 'punch up' their diesel motors. Typical eManualOnline style step by step instructions.

Date of experience: August 12, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Georgia - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

GB
1 review
1 helpful vote
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No enough info
December 11, 2020

The download I bought was supposed to be a service and repair manual for a Daihatsu terios 1.5. However, no info about brakes inside. Complained to emanualsonline - not interested in listening to complaint in any serious way. Complained to Paypal, they supported the claim but because its a digital download it couldn't be 'returned' so they wouldn't pay out either. Upshot: LOOK ELSEWHERE FOR YOUR CAR SERVICE INFO.

Date of experience: December 11, 2020
Jonathan T. eManual Online Rep
over a year old

Hi Bob - I'm sorry to learn you aren't happy about your recent purchase and the experience you've had. I've emailed you in the hope we can turn your experience around. Look forward to your response.

Jon
Customer Relations@ eManualOnline

New Zealand
1 review
2 helpful votes
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Disappointing! Cannot recommend!
October 8, 2021

1. The product which I received does not line up with the description. I have bought a service manual that is described to cover Audi A3s. It does not cover my engine which is the 1.8 TFSI.

2. I bought this product because it was stated that I get my money back within 24 hours if not satisfied. I bought it because I thought the risk is low. I have bought this product a few weeks ago. Still, they have not returned my money. In the meantime my car is repaired without their manual.

3. The descriptions that I have seen in this document are poor and insufficient if you want to do a big repair on your car. I am surprised this is sold as "Service Repair Workshop Manual". In my view it does not deserve this title at all but it sells obviously very well and you won't get back your money:-(

4. They offered me to send through another manual but until now I have not received it. I believe they just don't have it. In their comment below they state that they sent me other manuals but it is simply not true.

5. Don't pay for documents which are free on the internet. Keep searching and you will find the same documents for free without breaking the law. It is an interesting business model that they have. PDFs are digital. Set up the homepage one time and the money rolls in for documents that you have not created yourself.

6. When you read on google and their own homepage about all their positive feedback you wonder where all this feedback comes from. I tried to leave feedback on their homepage or on google but it is all locked up. No chance you can leave any feedback.

Date of experience: October 8, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Manuel - SPAM'ing all our review sites won't change our position.

Response to your previous review:
I'm sorry you're not happy with your recent purchase. We advertise manuals for several suppliers and publishers on our site.

Yes, there may well be publications that can be found online cheaper or free if you look hard enough. You can find anything online for free, but unfortunately, we charge for this. We have also replaced manuals for you, but it seems like no matter what we do, we will never be able to please you, and you're upset because you paid for a manual when you could have got it free illegally off the internet.

Jon
Customer Relations@ eManualOnline

Nevada
1 review
1 helpful vote
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A+++++++
April 10, 2018

Extensive information in relation to this machine and helpful with on the spot assistance, no more searching for a book just need the computer or PC

Date of experience: April 10, 2018
GB
1 review
2 helpful votes
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Ordered manual from these guys over 2 weeks ago, sent several emails and still no feedback on where my manual is or if I will get a refund.

Date of experience: October 27, 2018
Texas
2 reviews
1 helpful vote
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Five stars
September 18, 2021

My husband just bought a smart car, it had no manuel so it has come in very handy xD. I highly recommend this manual to everyone.

Date of experience: September 17, 2021
Jonathan T. eManual Online Rep
over a year old

Hi John - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

New York
1 review
0 helpful votes
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Great repair guide
July 21, 2021

This eManualOnline Volvo Penta manual is an absolute necessity if you own a Volvo. Cannot be found in auto stores. Dependable seller, too.

Date of experience: July 21, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Denis - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

GB
1 review
0 helpful votes
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Awesome
April 3, 2018

Finding this manual was a mission, but this site seems to have what I need for many other machines, good price and assistance

Date of experience: April 3, 2018
GB
1 review
0 helpful votes
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Just. Amazing
March 26, 2021

The service are amazing. I highly recommend everyone about this company. The manuals were good enough so you can save your money

Date of experience: March 26, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Kevin - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing again soon.

Jon
Customer Relations@ eManualOnline

Overview

eManual Online has a rating of 2.7 stars from 651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eManual Online most frequently mention virtual machine and ova file. eManual Online ranks 4068th among Education sites.

service
285
value
287
shipping
6
returns
256
quality
283
This company responds to reviews on average within 1 day